Executive Assistant to the Operations Director

Executive Assistant to the Operations Director

Department: Administration
Reports To: Operations Director
$22-$26 per hour

Position Summary

The Executive Assistant provides administrative, operational, and clinical support to the Operations Director, helping ensure the daily success of Jackson Dental.

This role combines executive support with hands-on operational responsibilities. The Executive Assistant helps maintain efficient patient flow, supports clinical documentation, coordinates schedules, manages projects, and assists in carrying out the strategic initiatives of the practice.

This position is ideal for an organized, proactive individual who enjoys solving problems, supporting others, and learning every aspect of practice operations. It is designed as a developmental role for future operational leadership within Jackson Dental.

Primary Responsibilities

Executive Support

• Manage the Operations Director's calendar, meetings, and daily priorities.
• Keeping the daily obligations of the Operation's Director on time.
• Maintain confidential records and correspondence.
• Help prioritize tasks and keep projects on schedule.

Clinical & Operational Support

• Enter clinical notes and documentation accurately.
• Assist with patient flow to ensure an efficient clinical schedule.
• Support providers and administrative teams with operational needs.
• Help troubleshoot daily workflow challenges.
• Coordinate communication between departments as needed.

Project & Administrative Coordination

• Assist with office projects and new initiatives.
• Help develop and maintain office systems and procedures.
• Prepare reports, spreadsheets, presentations, and documentation.

Communication

• Serve as a professional liaison between leadership, team members, vendors, and outside partners.
• Communicate clearly, professionally, and confidentially.
• Promote collaboration and positive communication throughout the practice.

Core Expectations

The Executive Assistant is expected to:

• Protect the Operations Director's time and priorities.
• Anticipate needs and take initiative.
• Demonstrate exceptional organization and attention to detail.
• Exercise sound judgment and maintain confidentiality.
• Adapt quickly to changing priorities.
• Support both clinical and administrative teams.
• Represent Jackson Dental's mission, culture, and values in every interaction.

Qualifications

• Previous administrative or dental experience preferred.
• Strong organizational and communication skills.
• High level of professionalism and discretion.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer proficiency and willingness to learn new systems.
• Positive attitude, flexibility, and commitment to continuous growth.

Performance Standards

Success in this role is measured by the ability to:

• Support efficient daily operations.
• Maintain organized executive workflows.
• Improve communication and coordination across departments.
• Accurately complete clinical and administrative documentation.
• Keep projects moving forward.
• Build trust with providers, leadership, and teammates.
• Contribute to the continued growth and success of Jackson Dental.

Career Growth

The Executive Assistant role is designed as a leadership development position.

As competencies are demonstrated, opportunities for advancement may include:

• Assistant Operations Director

Advancement is based on demonstrated leadership, operational knowledge, initiative, and alignment with Jackson Dental's mission and culture

Our Commitment

At Jackson Dental, we believe great leadership begins with great support.

We are committed to investing in team members through mentorship, education, and opportunities for professional growth. This role offers the unique opportunity to gain firsthand experience in executive leadership, clinical operations, and practice management while helping shape the future of Jackson Dental.