Executive Casino Host (Horseshoe Bossier)

The Executive Casino Host owns all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Their purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities.

• High school diploma or GED required
• Must be able to obtain Non-Key LA Gaming License, Bossier ABO Card and Responsible Vendor Certification.
• BSBA from an accredited educational institution preferred
• Three to five years' experience casino/hotel, customer service, host or other account management experience required (luxury service experience preferred)
• Proficient in the use of Windows based office software including but not limited to: Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Ability to think independently in making decisions to maximize customer service experience and program profitability
• Ability to effectively manage time and perform multiple tasks simultaneously
• Must be proficient with customer Point-of-Service systems
• Excellent interpersonal communication, problem solving, and analytical skills required
• Must have excellent customer service skills
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities
• Avid member of the local community, including commercial and industry awareness
• Neat, professional appearance with excellent personal hygiene
• Must have excellent oral and written communication skills
• Leveraging sales techniques to maximize performance
• Internally motivated to graciously serve, delight and build player loyalty
• Anticipating and listening to customer needs
• Applied functional/business knowledge, professionalism, composure, effectiveness

ADDITIONAL REQUIREMENTS

• Must be able to stoop, bend, reach, kneel, twist, grip items
• Must be able to maneuver to all areas of casino
• Must be able to operate in stressful situations
• Must be able to read, write, speak, and understand English
• Must be able to respond to visual and aural cues
• Must be able to work in small, shared office space
• Must be able to lift up to 25 pounds
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays
• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values.
• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
• Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques
• Maintain relationships with VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals as set by the management team
• Must participate in special events and social functions
• Anticipate, respond to, and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements
• Coordination as needed with team to lead to successful delivery of pre-trip itinerary, leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high-end service delivery
• Establish, coordinate, and lead both on and off-property VIP events
• Handle difficult guests and situations in a calm, professional and prudent manner
• Empowered with comping authority
• Comply with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty
• Respond to and consistently meets the needs of internal clients
• Support and cultivate new ideas and methods to deliver business solutions
• Identify ways to increase efficiencies or improve product or service
• Communicate programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
• Keep track of existing products/services and/or progress on new initiatives
• Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events
• Develop skills to handle increasingly complex matters
• Comply with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
• Give consistent, timely and accurate information and finds answers when unsure
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner.
• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values.
• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
• Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques
• Maintain relationships with VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals as set by the management team
• Must participate in special events and social functions
• Anticipate, respond to, and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements
• Coordination as needed with team to lead to successful delivery of pre-trip itinerary, leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high-end service delivery
• Establish, coordinate, and lead both on and off-property VIP events
• Handle difficult guests and situations in a calm, professional and prudent manner
• Empowered with comping authority
• Comply with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty
• Respond to and consistently meets the needs of internal clients
• Support and cultivate new ideas and methods to deliver business solutions
• Identify ways to increase efficiencies or improve product or service
• Communicate programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
• Keep track of existing products/services and/or progress on new initiatives
• Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events
• Develop skills to handle increasingly complex matters
• Comply with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
• Give consistent, timely and accurate information and finds answers when unsure
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner.