Job Description
Position Summary
The Executive Director, Business Systems and Project Management Office (PMO) is a senior IT leader responsible for the strategy, governance, and operational excellence of enterprise business systems and IT project delivery. The role oversees three key areas:
This is a hybrid role with a monthly onsite expectation.
Key Responsibilities
Business Systems & Research Administration
The Executive Director, Business Systems and Project Management Office (PMO) is a senior IT leader responsible for the strategy, governance, and operational excellence of enterprise business systems and IT project delivery. The role oversees three key areas:
- Enterprise resource planning (ERP), with a primary focus on Workday;
- Research administration systems supporting the sponsored research enterprise
- The IT PMO, which oversees prioritization, delivery, and portfolio management for institution-wide technology initiatives.
This is a hybrid role with a monthly onsite expectation.
Key Responsibilities
Business Systems & Research Administration
- Lead the strategy, roadmap, governance, and lifecycle management of Workday and related enterprise business applications.
- Direct teams responsible for system support, configuration, integrations, security, enhancements, and optimization.
- Partner with Finance, HR, Payroll, and Supply Chain to ensure systems align with institutional, regulatory, and operational requirements.
- Provide systems leadership for research administration, including pre- and post-award, grants management, compliance, and financial systems.
- Lead the implementation, integration, and optimization of research administration platforms.
- Advance AI integration, automation, self-service, reporting, and operational efficiency.
- Lead the enterprise IT PMO, including portfolio governance, intake and prioritization, delivery methodology, resource planning, and reporting.
- Ensure effective delivery across clinical, administrative, research, business, and infrastructure initiatives.
- Provide portfolio reporting to senior leadership, including project status, risk, capacity, and financial performance.
- Drive continuous improvement in project delivery, tools, and change management practices.
- Ensure systems and technology initiatives align with healthcare regulatory requirements and broader clinical and IT strategy.
- Partner across clinical informatics, EHR, infrastructure, and cybersecurity to ensure effective integration.
- Build trusted relationships across Finance, HR, Research, clinical operations, and Health Affairs, translating between technical teams and executive, physician, faculty, and administrative stakeholders.
- Manage strategic vendor relationships and represent business systems and PMO priorities in IT governance and capital planning.
- Lead and develop multidisciplinary teams and foster accountability, service excellence, and continuous improvement.
- Manage budgets, staffing, and vendor resources and establish KPIs for systems performance, project delivery, and team effectiveness.
- Bachelor’s degree in IT, business management, or related field required; MBA or MHA preferred.
- 15+ years of progressive IT leadership experience, including significant ERP experience in a large, complex organization.
- Experience in a university-affiliated academic medical center or large integrated health system.
- Experience with Workday and familiarity with grants management/eRA platforms and ERP integrations.
- Proven experience establishing or leading an IT PMO, including portfolio governance and delivery methodology.
- Knowledge of healthcare regulatory and compliance requirements, including HIPAA and HITECH.
- Change management expertise supporting large-scale system implementations.
- Demonstrated success leading cross-functional teams and managing significant technology budgets.
- Exceptional executive communication, relationship management, and stakeholder influence skills.
- Executive presence and ability to operate effectively with senior leadership while remaining hands-on when needed.
Numbers & Facts
| Location | Boston, MA |
Skills
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Budget Managementunmatched
- Business Administrationunmatched
- Business Solutionsunmatched
- Change Managementunmatched
- Clinical Researchunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- ERP (Enterprise Resource Planning)unmatched
- Enterprise Applicationsunmatched
- Establish Prioritiesunmatched
- Executive Relationshipsunmatched
- Faculty Administrationunmatched
- Financeunmatched
- Financial Complianceunmatched
- Financial Systemsunmatched
- Grant Administration/Managementunmatched
- Grant Awardsunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Health Informaticsunmatched
- Healthcareunmatched
- IT Governanceunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Investment Managementunmatched
- Large-Scale Systemsunmatched
- Leadershipunmatched
- Medical Record Systemunmatched
- Operations Researchunmatched
- Performance Metricsunmatched
- Process Improvementunmatched
- Project/Program Managementunmatched
- Regulationsunmatched
- Regulatory Complianceunmatched
- Regulatory Requirementsunmatched
- Relationship Managementunmatched
- Reporting Skillsunmatched
- Research Administrationunmatched
- Riskunmatched
- Sales Managementunmatched
- Supplier Relationship Management (SRM)unmatched
- Supply Chainunmatched
- System Integration (SI)unmatched
- Systems Administration/Managementunmatched
- Team Lead/Managerunmatched
- Technical Leadershipunmatched
- Vendor/Supplier Planningunmatched
- Vendor/Supplier Relationsunmatched
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