Executive Director, High-Net-Worth Card Hospitality General Manager

JPMorgan Chase &

New York, NY

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JOB DETAILS

SALARY

$171,000–$260,000 Per Year

SKILLS

Billing, Budget Management, Budgeting, Business Administration, Change Control, Communication Skills, Continuous Improvement, Corrective Action, Cost Control, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Executive Relationships, Facilities Management, Financial Analysis, Financial Management, Food and Beverage Industry, High Net Worth, Leadership, Marketing, Operational Strategy, Operations Management, Process Improvement, Project/Program Management, Reporting Skills, Safety Standards, Service Delivery, Service Level Agreement (SLA), Tactical Operations, Team Lead/Manager, Training Program Development, Trend Analysis

LOCATION

New York, NY

POSTED

2 days ago

JobID: 210750161Category: Marketing StrategyJobSchedule: Full timePosted Date: 2026-05-22T18:28:11+00:00JobShift:Base Pay/Salary: New York,NY $171,000.00-$260,000.00JPMorgan Chase is seeking a dynamic and visionary Executive Director to serve as Head of High-Net-Worth Card Hospitality.As an Executive Director within the High-Net-Worth Card team, you will lead the strategy, operations, and client experience for our HNW cardmember hospitality programs. This senior leadership role is a front-facing, relationship-driven role focused on driving best-in-class standards and delivering exceptional quality in service while ensuring alignment with JPMC brand values, operational standards, and HNW cardmember expectations.Job Responsibilities* Provide strategic and tactical operational oversight and ensure consistent execution of all operating standards, policies, and procedures across all aspects of the hospitality program.* Oversee Food & Beverage management team, operating budget, and internal partner relationships to ensure exceptional service and operational efficiency.* Lead the client experience strategy including concierge team management and services, reservations, all white glove touchpoints, and CRM initiatives to deliver a seamless and personalized client journey.* Manage guest feedback, escalation processes, and recovery strategies to ensure client satisfaction and continuous improvement.* Oversee membership operations, including reporting, invoicing, analytics, and process optimization to support growth and retention.* Manage and analyze financial performance, identify key trends and risks, and implement corrective actions to achieve budget targets.* Provide oversight for all aspects of facilities management and client service, ensuring hospitality environments meet the highest standards of quality and safety.* Own SLA management, ensuring all partner and vendor deliverables are executed to standard and deliver on service commitments.* Lead the creation, development and delivery of training programs, executive briefings, and strategic communications to articulate product value, ensuring seamless integration and alignment with JPMC standards.* Cultivate and sustain executive-level relationships, acting as a trusted advisor and facilitating transparent communication and strategic feedback between CCB and operating partners to support JPMC integration.* Provide regular reporting to senior leadership on budgets, operations, cardmember feedback and strategic recommendations, driving continuous improvement.Required qualifications, capabilities, and skills* 10+ senior leadership experience in luxury hospitality operations or premium high-touch service leadership with a focus on HNW clientele.* Proven track record leading teams in complex and premium client-facing environments.* Strong financial acumen and cost control experience with managing operating budgets and vendor contracts.* Exceptional leadership and team management skills, with the ability to inspire and mobilize cross-functional teams.* Strategic thinker with a passion for innovation, creativity, and delivering world-class client experiences.* Experience in facilities management, membership operations, budgets, and analytics.* Demonstrated ability to manage complex stakeholder relationships and drive results in a highly matrixed environment.* A bachelor's degree is required.Preferred qualifications, capabilities, and skills* Advanced degree such as MBA or MS.* Experience with high net worth and ultra-high net worth client segments, ideally within a luxury hotel and food + beverage environment* Track record driving strategic outcomes in complex organizations.* Strong governance and process improvement background.

About the Company

JPMorgan Chase &

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