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Executive Escrow Officer Assistant

NEW ERA ESCROW

El Segundo, CA

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JOB DETAILS
SKILLS
Alliance/Partner Management, Analysis Skills, Centralized Operations/Management, Contract Review, Customer Experience, Customer Support/Service, Dental Insurance, Documentation, Escrow, Escrow Services, Establish Priorities, File Management, Health Insurance, Identify Issues, Liens, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Purchasing/Procurement, Quality Assurance, Real Estate, Reporting Dashboards, Risk Analysis, Sales, Team Player, Time Management, Training/Teaching, Transaction Processing/Management, Vision Plan
LOCATION
El Segundo, CA
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Training & development
  • Vision insurance

The Escrow Assistant plays a key role throughout the real estate transaction by providing centralized support to a Senior Escrow Officer to ensure a smooth closing experience for the consumer. This position is responsible for providing a high level of customer service, ensuring efficient and effective file management and applying appropriate escrow knowledge throughout the transaction to accurately complete tasks and communicate with escrow clients.

Job Responsibilities:


  • Task Management:
     
    • Maintain an accurate daily task list (workflow dashboard) without overdue items.
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    • Provide centralized operational support to the escrow officer, including:
       
      • Reviewing commitment/prelim and seller/buyer information forms.
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      • Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases.
    •  
      • Balancing files and preparing closing documents.
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      • Handling any other assigned workflow dashboard tasks.
    •  

  • Document Evaluation:
     
    • Evaluate and review real estate contracts and all supporting documents meticulously.
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    • Manage files to ensure accuracy and completeness of documentation.
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    • Compile and process escrow instruction packages.
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  • Branch Collaboration:
     
    • Collaborate with branch operations to prepare for closings. o Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues.
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  • Risk Assessment:
     
    • Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions.
To perform the job successfully, an individual should demonstrate the following competencies:


  • Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
  • People first approach - providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process.
  • Technical- ability to learn and navigate multiple software systems with a high level of competency.
  • Critical Thinking/Problem solving —the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.
  • Partnership/Collaboration —the individual remains open to others' ideas and exhibits willingness to try new things.
  • Oral/Written Communication —the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
  • Quality Assurance —the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability —the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient.
  • Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.

About the Company

N

NEW ERA ESCROW

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