Executive Host

Position: Executive Host Salary: Salaried/Negotiable Full-Time Location: Gaming Division Reports to: Player Development Manager 

 Resume is required with application

Responsibilities: 

• Develop and nurture relationships with high-value players to enhance loyalty and retention. 

• Identify and cultivate potential high-value players through effective relationship building and targeted communications. 

• Assist declining players to optimize their offers and prevent program abuse. 

• Manage and adhere to budgets to improve profit margins and revenue. 

• Communicate player development initiatives effectively through various channels. 

• Monitor and analyze play habits, preferences, and program usage of assigned players. 

• Promote and recruit new members for the Players Club program. 

• Provide leadership and support to Players Club Staff as needed. 

• Maintain regular communication with players to promote upcoming events and services. 

• Maintain visibility on the casino floor during events and daily operations. 

• Monitor player ratings and ensure personalized service during visits. 

• Coordinate player arrangements such as hotel reservations and special events. 

• Provide general guest service information and assistance as required. 

• Perform clerical tasks including activity logging and report submissions. 

• Uphold high standards of integrity and confidentiality in all guest interactions. 

• Adhere to departmental attendance and punctuality standards. 

• Maintain professionalism and adherence to dress code policies. 

• Comply with all rules, regulations, and policies of North Star Mohican Casino Resort. 

• Be available for player contact during and outside of regular shifts. 

• Adhere to the Casino’s Drug and Alcohol-Free Workplace Policy. 

 Qualifications & Education: 

• High School Diploma or GED required. 

• Associate degree in Marketing, Communications, Business, Hospitality, or related field preferred. 

• Must obtain and maintain a Mohican Nation Gaming License. 

• Must pass a Criminal Investigation Background Check (CIB). 

• Must pass pre-employment drug screening and health screening. 

• Flexible availability to work all shifts, weekends, and holidays. 

• Positive attitude with strong teamwork and interpersonal skills. 

• Willingness to adapt to change and participate in ongoing training. 

• Demonstrated ability to maintain a satisfactory working record. 

• Eligible for employer’s liability insurance. 

• Must be at least 18 years old. 

• Preferred a minimum of one year front-of-house gaming experience with a strong guest service record. 

• Experience with player tracking systems and casino math. 

• Proficiency in MS Office Suite (Word, Excel, Outlook). 

• Excellent organizational and communication skills. 

• Ability to prioritize tasks and work effectively under pressure. 

• Strong problem-solving abilities and attention to detail. 

• Ability to handle diverse and challenging situations professionally. 
• Must have demonstrated ability to maintain satisfactory working record in any prior or current employment.

• Must be willing to travel. Must have a valid driver's license, reliable transportation, and insurance are required.  Must obtain a Wisconsin's driver's license within 30 days of employment if applicant has an out-of-state driver's license.   Must meet and maintain the eligibility to operate a personal or tribal vehicle under the driver acceptability guidelines as established by Mohican Insurance. 

Work Conditions: 

• Must Ability to stand, walk, talk, hear, and use hands frequently. 

• Occasional stooping, kneeling, or crouching may be required. 

• Ability to lift and/or move up to 25 pounds. 

• Visual acuity (close, distance, peripheral, color vision, depth perception). 

• Ability to work in a moderate to high noise level environment. 

• The work environment is non-smoking, and dust and noise levels may vary depending on location and work area.   

   

   How to Apply: Application can be submitted online at https://mohican.com/casino-employment/.  Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications. 

   Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance