Vision: Wisconsin's first choice for casino entertainment.
Mission: Gaming professionals working together to provide a friendly, safe, and fun gaming experience.
Values:
Professionalism,
Accountability,
Respect,
Integrity,
Sincerity.
The duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.
SALARY: $21.13/Hr. (NEGOTIABLE; PLUS COMMISSION BASED ON PREFORMANCE) After successful completion of the probationary period, employee will receive off probation wage increase.Shift Differential:
Monday-Thursday (6pm to 6am) - $1.00 per hour worked
Friday 4pm to Saturday 4am - $3.00 per hour worked
Saturday (4am to 4pm) - $2.00 per hour worked
Saturday (4pm to 4am) - $3.00 per hour worked
Sunday 4am to Monday 6am - $2.00 per hour worked
The employee will have the option between the following shifts.
- Thursday - Sunday 2PM - 12AM
- Thursday - Monday 4PM - 12AM
- Wednesday - Sunday 4PM - 12AM
POSITION SUMMARY:Build and maintain relationships with targeted gaming customers for Oneida Casino. Ensure proactive and on-going communication with target customers through personal interaction, telephone, email and written correspondence. Monitor interactions with guests on the property and in various off-site events. Offer complimentaries using established and approved guidelines, as well as, good judgment. Contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.
DUTIES AND RESPONSIBILITIES:- Develop, maintain, and facilitate effective relationships, communication processes and activities with all Player Development personnel, Gaming personnel, and all other internal and external customers. Conduct and attend regular department meetings to ensure effective communication take place.
- Ensure accountability and compliance with all regulatory requirements. Adhere to established quality, service delivery, customer service, and customer demand expectations. Adhere to all audit, and legal regulations/laws and practices.
- Ensure Player Development generates reports for appropriate personnel in a timely and effective manner.
- Communicate with Oneida Casino Guests by mail, email, written, or verbal communication; act as spokesperson at Player Development Department events including promotions, entertainment, and sporting events.
- Analyze and research data, prepare and create databases and spreadsheets using required software in a Windows environment.
- Operate personal computers, calculators, personal hand-held communication devices, and cell phones daily.
- Maintain availability and handle all Oneida Casino Guests’ needs during scheduled shifts.
- Keep abreast of all Oneida Casino information.
- Educate and encourage Oneida Casino Guests to participate in using player club cards.
- Attend scheduled meetings with Gaming Departments.
- Participate in and promote the development of personal and professional growth through provided training programs.
- Utilize the player tracking system to promote increase of participation in the players club.
- Compensate Oneida Casino Guests within levels, as approved.
- Meet monthly, quarterly, semi-annual, and yearly quotas as required.
Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
PREFERRED QUALIFICATIONS:- Bachelor's Degree in Business, Marketing, Hospitality, Communications or related field.
- One (1) year of CMP (Casino Marketplace) database experience.
MINIMUM QUALIFICATIONS:- Must be eighteen (18) years of age or older.
- Associate's Degree in Business, Marketing, Hospitality, Communications or related field.
- Years (3) years in marketing, sales, hospitality, customer service or Gaming related experience.
- Testing of customer service and data analytics knowledge will be required. Must pass testing administered by Personnel Services.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Frequently walk, sit use hands, handle, reach with hands, talk and hear.
- Occasionally stand, stoop, kneel, crouch and lift and/or move up to twenty-five (25) pounds.
- Work is generally performed in a casino setting with a higher noise level. Evening, and/or weekend work is frequently required. There is frequent interaction with the employees and patrons. Travel may be required for training, meetings, conferences, presentations, and other events.
- Work environment may NOT be smoke or dust free.
- A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
The Oneida Nation does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in initial employment or re-employment.