Housekeeping Operations — Direct daily housekeeping activities, ensuring guest rooms, public areas, and back-of-house spaces meet brand and safety standards.
Team Leadership — Recruit, train, schedule, and supervise housekeeping staff; foster a positive, productive work environment.
Quality Assurance — Conduct regular inspections and implement corrective action plans.
Inventory Management — Oversee ordering, storage, and cost control of linens, amenities, and cleaning supplies.
Guest Satisfaction — Respond to guest requests and service issues promptly and professionally.
Safety & Compliance — Ensure adherence to OSHA, brand standards, and hotel policies.
Minimum 2–3 years of hotel housekeeping management experience
Strong leadership, communication, and coaching skills
Proven ability to manage large teams in a fast-paced environment
Knowledge of cleaning procedures, chemicals, and safety standards
Ability to work flexible schedules, including weekends and holidays
Experience with housekeeping systems or PMS platforms preferred
Detail-oriented with high personal standards
Calm under pressure and solutions-focused
Strong organizational and time-management abilities
Commitment to delivering exceptional guest experiences