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Skills
Coachingunmatched
High School Diplomaunmatched
Housekeeping/Cleaningunmatched
Lift/Move 25 Poundsunmatched
OSHAunmatched
Operations Managementunmatched
Operations Processesunmatched
Order Suppliesunmatched
Performance Analysisunmatched
Policy Developmentunmatched
Policy Implementationunmatched
Procedure Developmentunmatched
Procedure Implementationunmatched
Process Improvementunmatched
Resolve Customer Issuesunmatched
Safety Equipmentunmatched
Safety/Work Safetyunmatched
Staff Requirementsunmatched
Sustainabilityunmatched
Time Managementunmatched
Description
Opportunity: Executive Housekeeper
Manage housekeeping operations in accordance with established guest service,quality and sustainability standards.
Potential Career Path
Area Executive Housekeeper - Assistant General Manager - General Manager
Essential Job Functions
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Develop and implement policies and procedures for the operation of the department or the hotel.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Perform other duties as requested by management.
Position Requirements
High School diploma or equivalent preferred.
Two years previous housekeeping supervisor experience required.
Work Environment and Context
Work schedule varies and may includeworking on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It