Summary
Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.
Job Duties
Interviews, selects & train associates
Motivates staff through positive reinforcement, and leading by example
Provides input during the preparation of the annual budget
Attends required meetings and training
Conducts departmental and other required meetings for which s/he is responsible
Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
Ensures that all departmental policies and procedures are adhered to
Implements Baywood & Brand promotional programs and procedures
Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
Monitors cleanliness and neatness of departments for which s/he is responsible.
Monitors inventory of supplies, placing orders in a timely manner.
Communicates with other departments, therefore promoting a seamless operation.
Ensures that all equipment is maintained properly. Routinely inspects equipment
Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
Administers disciplinary action, following company guidelines
Administers performance appraisals
Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
Participates in safety initiatives and is an integral part of the Safety Committee
Completes incident reports, taking appropriate action. Notifies appropriate parties
Performs role of Manager on Duty as needed
Participates in the BEAR activities and other company sponsored community service & fundraising events
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador’ who:
Maintains a professional image, including grooming, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!
Skills/Qualifications
Education:
Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
Brand Certifications preferred
Experience:
Minimum of 2 years hotel experience
Minimum of 2 years management experience, of which 1 year is in Hospitality Management.
Additional Skills:
Bi-lingual (Spanish & English) preferred, as needed for geographic market
Proficient in Microsoft Office® (Excel, Word)
Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)
Proficient in the hotel’s Property Management System preferred
Ability to communicate effectively, both written & oral
Ability to multi-task
Ability to motivate and lead a team
Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.
Ability to operate standard office equipment, including: computer, copier, & printer
Ability to perform job duties of all positions within the department
Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands |
Walking and Standing: Frequently.
Must be able to carry 40 lbs. up to 25 feet.
Sitting: Infrequently
Bending, Stooping, Reaching: Frequently.
Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
Lifting, Push/Pull: Often .
Must be able to lift 40 lbs. to the waist, chest, and above the head.
Driving: Infrequently
Traveling: Infrequently
Environmental Conditions:
Inside: Frequently
Outside: Moderately