Executive Housekeeper

As Executive Housekeeper, you will be responsible for managing the overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. You will also ensure that the housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards.

How will you do this? The following are the essential functions and responsibilities of the job:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling and payroll.

• In conjunction with hotel management staff, manage the sourcing, interviewing, culture training and ongoing development of housekeeping department, with a focus on team member satisfaction, productivity, and guest satisfaction.

• Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis.

• Interact with all associates in the housekeeping department providing ongoing and systematic feedback and performance evaluation.

• Issue daily assignments to all housekeepers and laundry attendants.

• Responsible for maintenance of Lost and Found program.

• Implement and maintain ongoing general cleaning programs.

• Conduct monthly department meetings with housekeeping staff.

• Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area.

• Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.

• Assist in resolving guest complaints regarding service and/or room cleanliness, whether handling on own, or elevating to managerial level.

• Review housekeeping hours for payroll compilation, mindful of monthly budget, keeping in communication with the General Manager for potential budget discrepancies and any additional staffing requests, if needed.

• Keep MSD sheets current and easily available.

• Maintain professional image at all times through action, appearance and dress.

• Follow Company policies and procedures.

• Other duties as assigned by supervisor or management.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Knowledge of housekeeping and laundry operations and procedures.

• Knowledge of proper use and storage of cleaning chemicals.

• Knowledge of equipment such as vacuums, commercial washers and dryers.

• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.

• Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.

• Able to prioritize and organize work assignments, delegate responsibilities.

• Create sense of urgency in matters that will impact the success of the business.

• Demonstrate genuine care for customers and employees.

• Possess complete knowledge of emergency procedures of the hotel.

• Able to work in fast paced environment.

• Able to work without direct supervision.

• Able to access and input information into computer.

GENERAL NOTES

• The Executive Housekeeper will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

• Consistent attendance in accordance to the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Executive Housekeeper is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

• This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor.

• Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

• If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality.