Executive Housekeeper

Opportunity: Executive Housekeeper

Manage housekeeping operations in accordance with established guest service quality and sustainability standards.

Potential Career Path:

• Executive Housekeeper
• Assistant General Manager
• General Manager

Essential Job Functions:

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guest complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers; schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements:

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Work Environment and Context:

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe:

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It