Coaching, High School Diploma, Hospitality and Tourism, Housekeeping/Cleaning, Lift/Move 25 Pounds, OSHA, Operations Management, Operations Processes, Order Supplies, Performance Analysis, Policy Development, Policy Implementation, Procedure Development, Procedure Implementation, Process Improvement, Resolve Customer Issues, Safety Equipment, Safety/Work Safety, Staff Requirements, Sustainability, Time Management
Opportunity: Executive Housekeeper
Manage housekeeping operations in accordance with established guest service quality and sustainability standards.
Potential Career Path:
- Executive Housekeeper
- Assistant General Manager
- General Manager
Essential Job Functions:
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
- Answer inquiries pertaining to hotel policies and services and resolve guest complaints and concerns.
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
- Prepare schedules based upon occupancy and assign duties to workers; schedule shifts or notify vendor of weekly staffing needs.
- Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
- Prepare required paperwork pertaining to departmental functions.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Develop and implement policies and procedures for the operation of the department or the hotel.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
- Perform other duties as requested by management.
Position Requirements:
- High School diploma or equivalent preferred.
- Two years previous housekeeping supervisor experience required.
Work Environment and Context:
- Work schedule varies and may include working on holidays, weekends, and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.
What We Believe:
- People Are Our Capability
- Hearts That Serve
- Only Excellence
- Stay Nimble
- Own It