Executive Housekeeper

Job Summary:

As an Executive Housekeeper you will be dedicated to producing a high quality Housekeeping product in order to have a seamless guest experience. Overseeing the daily Housekeeping and Laundry Operations, ensures the cleaning standards are met to the highest quality.

Essential Functions 

• Oversee all aspects of housekeeping operations, ensuring guest rooms, hallways, and public spaces meet or exceed Brand service standards. 
• Train and develop housekeeping and laundry associates on cleanliness standards, technical skills, SOPs, and safety protocols. 
• Inspect assigned guest rooms and public areas daily to maintain standards of cleanliness and presentation. 
• Manage departmental budgets and expenses including labor, supplies, equipment, and inventory controls 
• Monitor and control costs related to labor, supplies, and equipment within the housekeeping department. 
• Recruit, select, and retain a best-in-class housekeeping team, carrying out supervisory responsibilities in accordance with hotel policies. 
• Conduct employee performance reviews, provide feedback, and facilitate ongoing training and development. 
• Ensure associates have the necessary supplies, equipment, tools, and uniforms to effectively perform their job duties. 
• Collaborate closely with all hotel departments to ensure seamless communication and efficient operations throughout the resort. 
• Assist in staff meetings, oversee the execution of assigned projects, and complete other tasks as directed by hotel management 
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures. 
• Perform all additional duties as assigned by management. 

Skills and Abilities 

• Strong leadership skills and the ability to apply them in a dynamic environment. 
• Participate in establishing goals and objectives for department. 
• Must have strategic planning skills; ability to translate financial concepts into actionable business strategies and tactics. 
• Must be able to define problems, collect data, establish facts, and draw valid conclusions. 
• Understand and align with the mission, vision, and goals of the hotel. 
• Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy. 
• Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills. 
• Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team. 

Job Qualifications/Requirements 

Education: High School diploma or GED equivalence required 

Experience: Similar experience in a leadership role; preferred hotel experience 

Additional: Will be required to work flexible scheduled shifts based on business needs 

• Must be able to lift and/or carry up to 50 pounds frequently
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation 
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel