Executive IT Support Specialist

United States Digital Space LLC

Palo Alto, CA

JOB DETAILS
SALARY
$105,000–$130,000 Per Year
SKILLS
Android, Applications Security, Communication Skills, Computer Science, Corporate Policies, Customer Support/Service, Emerging Technology, Establish Priorities, Executive Assistant Skills , Failure Analysis, Follow Through, Government Regulations, Information Technology & Information Systems, Information/Data Security (InfoSec), Legal, Lift/Move 30 Pounds, Mac Operating System X (OS X), Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, Microsoft SharePoint, Microsoft Windows Operating System, Organizational Skills, Presentation/Verbal Skills, Skype, Stock Purchase Plans, Technical Support, United States Citizen, Videoconferencing, WebEx, Wireless Communications, Writing Skills, iOS
LOCATION
Palo Alto, CA
POSTED
2 days ago

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.Executive IT Support Specialistthe company is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.ResponsibilitiesProvide high-level customer support with a focus on ownership and follow-through with every interactionWork closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive teamDesign, document, deploy, and support a wide range of technologies used by the executive teamManage schedules and provide after-hours and weekend support when necessaryBasic Qualifications3+ years of experience in enterprise IT support1+ years of experience in executive IT supportExperience with Windows, OS X, iOS, and Android operating systemsPreferred Skills and ExperienceBachelor's degree in computer science or engineeringExperience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office CommunicatorExperience with WebEx, Skype, Zoom, and other video conferencing technologiesStrong general computer technology skillsDemonstrated knowledge in both wired and wireless network technologiesDue to the high visibility of this position, excellent written, verbal, and phone communications skillsKnowledge of emerging technologies (latest and greatest hardware/software)Experience working with and supporting an executive client groupAbility to prioritize executive support issues above all elseAbility to make independent judgment calls to resolve urgent and critical mattersAbility to provide lightning-speed response to all executive support requestsCan-do attitude, defaulting to “yes, we will figure out a way”Desire to not rest until problems are solvedAbility to proactively test for possible failure scenarios and consider edge casesAdditional RequirementsWilling to work extended hours and weekends when neededAbility to lift 30 lbs. unassistedCompensation and BenefitsPay range:Executive IT Support Specialist: $105,000.00 - $130,000.00 per yearYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one part of your total rewards package at the company. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.ITAR RequirementsTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.the company is an Equal Opportunity Employer; employment with the company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of the company's Affirminative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to hr@unitedstatesdigital.space.#J-18808-Ljbffr

About the Company

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United States Digital Space LLC