Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
The Executive Lounge Attendant is responsible for delivering a high-touch, personalized experience for guests accessing the hotel's Executive Club Lounge. This role ensures seamless lounge operations, maintains presentation standards, and provides exceptional service that enhances guest satisfaction, loyalty, and premium room value.
Key Responsibilities
Maintain a courteous, efficient and welcoming entrance to the Hotel's Executive Club Lounge.
Greet and acknowledge guests by name whenever possible
Provide personalized service, including local recommendations, reservations, and guest assistance
Anticipate guest needs and proactively resolve concerns
Promote hotel amenities, services, and upgrades
Oversee daily setup and breakdown of lounge service periods (breakfast, daytime offerings, evening reception)
Ensure all food and beverage presentations meet brand and hotel standards
Maintain cleanliness, organization, and ambiance of the lounge at all times
Monitor inventory levels and coordinate replenishment with kitchen/F&B team
Assist with light food preparation and presentation (as applicable)
Ensure compliance with food safety and sanitation standards
Monitor guest consumption and maintain appropriate service levels
Work closely with Front Office, Housekeeping, Engineering, and F&B teams to ensure seamless operations
Communicate VIP arrivals, special requests, and service recovery opportunities
Support upselling efforts for lounge access and premium room categories
Track lounge usage and guest feedback
Support reporting needs (guest satisfaction, consumption trends, etc.)
Maintain accurate records of incidents or guest issues
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
Physical Demands
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.