Executive Manager of Spa Operations

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

JOB SUMMARY

Atlantis Casino Resort Spa, in Reno, Nevada, has a career opportunity and is looking for someone with a proven track record to be the Executive Manager of Spa Operations. Monarch Casino & Resort, Inc. (MCRI), is publicly traded and the parent company of Atlantis.

This role provides strategic oversight, leadership, and direction for all spa and salon operations.

The Executive Manager is responsible for ensuring exceptional guest experiences aligned with Forbes Four-Star and AAA Four-Diamond standards, while driving profitability, operational efficiency, and team performance. This leader will oversee all aspects of spa operations, including staff development, service delivery, financial management, and brand excellence.

Atlantis's luxuriously designed and beautifully appointed, Spa Atlantis is the only spa in northern Nevada to receive a highly coveted Forbes Travel Guide Four-Star designation. With 30,000 square feet of lavish space, we offer luxurious and unique treatments from around the world and a wide range of spa amenities including three co-ed lounges, 15 luxurious treatment rooms, an exceptionally equipped Cardio Fitness Center, year-round indoor whirlpools and atrium pool, along with an outdoor pool with whirlpool tub.

ESSENTIAL JOB FUNCTIONS:

• Hire, train, and evaluate staff; oversee the maintenance of the spa including overall cleanliness, service and economic use of resources and supplies
• Ensuring all 4 diamond standards/Forbes standards are met by all front staff team members.
• Marketing to maximize awareness and generate revenue, budgeting, forecasting, payroll, scheduling and maintaining an internal company calendar as well as product inventory and ordering
• Working with management to set retail sales goals for front staff team members and tracking progress toward the retail revenue goal
• Keeping monthly inventory of retail items and weekly inventory of operating supplies
• Keeping up with all product and treatment knowledge while training front line team in product knowledge
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• Sets goals, deadlines and objectives for team
• Coordinate facility schedules to maximize usage and efficiency
• Minimize turnover with effective in-house training, coaching, and clear performance expectations
• Supervises and provides disciplinary measures for staff
• Maintain overall ambience of spa and salon's visual standards and dress code

Additional responsibilities will include:

• Regular attendance is an essential function for this position
• Organizing and cleaning stock rooms, retail and reception areas
• Ensuring the Spa retail therapy area is completely stocked at all times
• Tagging and putting new products out on the shelves and back stock in stock room cages

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

• Minimum 5+ years of spa or hospitality management experience
• Bachelor's degree or higher preferred
• Strong knowledge of spa operations, guest services, and luxury standards
• Proficiency in computer systems, scheduling platforms, and business software
• Excellent communication, leadership, and interpersonal skills
• Ability to work flexible schedules including evenings, weekends, and holidays

DESIRED COMPETENCIES

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

WORK ENVIRONMENT

The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position's work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.