Executive Meetings Manager

JOB DESCRIPTION

POSITION: Executive Meetings Manager

DIVISION: Sales & Marketing

REPORTS TO: Director of Sales

SUMMARY / OBJECTIVE

The Executive Meetings Manager is responsible for proactively generating and managing small group business (10-45 guest rooms) and executive meetings. This role combines sales, planning, and on-site coordination, acting as the primary point of contact for clients while collaborating cross-functionally with hotel departments.

This job description is not an exclusive or exhaustive list of all functions that a team member in this position may be asked to perform. Responsibilities may evolve based on operational needs and will be discussed with the team member as necessary.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Full-Cycle Sales & Planning

Proactively solicit, book, and manage small group programs and executive meetings

Respond to inquiries within defined service level agreements (4-24 hours)

Negotiate contracts and secure signed agreements to achieve revenue goals

Client Relationship Management

Serve as the primary point of contact from inquiry through post-event follow-up

Manage all aspects of the client experience including room blocks, meeting space, and food and beverage

Deliver a seamless, high-touch planning experience reflective of PUBLIC's brand

Event Detailing & Documentation

Prepare detailed Banquet Event Orders (BEOs), floor plans, and group resumes

Communicate all event details clearly to internal departments

Ensure accuracy and alignment across all operational teams

Revenue Optimization

Meet or exceed monthly and annual revenue goals

Upsell audio-visual services, enhanced menus, and additional hotel offerings

Identify opportunities to maximize profitability across all booked programs

On-Site Coordination

Attend and oversee events to ensure flawless execution

Serve as the on-site contact for clients, troubleshooting and resolving issues in real time

Partner with Culinary, Banquets, Front Office, and Housekeeping to deliver exceptional service

COMPENSATION

The salary range for this position is $75,000 - $90,000 annually, based on experience, qualifications, and overall fit for the role. In addition to base salary, this position may be eligible for performance-based incentives aligned with revenue goals and business objectives.

WORK SCHEDULE

Due to the nature of this role, flexibility is required to support client events, including evenings, weekends, and holidays.

POSITION EVOLUTION and OTHER DUTIES

This job description is not an exhaustive list of all job functions a team member may be asked to perform. Responsibilities may evolve based on business needs and will be discussed with the team members.

Due to the nature of the hospitality industry, team members may be required to work varying schedules, including weekends and holidays, to meet business demands.

Team members will be expected to adhere to all PUBLIC policies and maintain compliance with Fire, Health, and Safety regulations.

PUBLIC is an equal opportunity employer. We select, train, and promote individuals based on ability, performance, and potential.

QUALIFICATIONS

Experience

1-3 years of experience in hotel sales, catering, or event management preferred

Technical Proficiency

Experience with hospitality CRM and PMS systems such as Delphi, StayNTouch, or Opera required

Skills & Competencies

Strong organizational and multitasking abilities

Ability to manage a high volume of inquiries with quick turnaround times

Excellent written and verbal communication skills

Strong attention to detail and problem-solving capabilities

Ability to balance sales prospecting with event execution responsibilities

Education

High school diploma or equivalent required

Bachelor's degree in Hospitality Management, Business, or related field preferred

Physical Requirements

Ability to move throughout the property for extended periods

Conduct site tours and attend on-site meetings and events

Ability to occasionally lift up to 25-30 lbs

OVERVIEW

The Executive Meetings Manager (EMM) is a hybrid sales and operations role responsible for managing the full lifecycle of small group and executive-level meetings. This position serves as a dedicated "one-stop-shop" for clients, overseeing programs from initial inquiry and contract negotiation through on-site execution and final billing.

The EMM plays a critical role in driving short-term group revenue while ensuring a seamless and elevated guest experience aligned with PUBLIC's service standards. This role requires agility, strong sales acumen, and the ability to operate in a fast-paced, high-touch environment.