Executive Support Specialist

Apex Systems

Kansas City, KS

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JOB DETAILS

SKILLS

Apple, Apple iPad, Apple iPhone, Applications Security, Business Support, Career Counseling, Coaching, Communication Skills, CompTIA - Computing Technology Industry Association, Customer Support/Service, Desktop Hardware, Detail Oriented, Ecosystems, Emerging Technology, English Language, Establish Priorities, Executive Assistant Skills , Executive Relationships, Genetics, Hardware Administration, Hardware Upgrades, Help Desk, High Availability, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Legal, MCP - Microsoft Certified Professional, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Operating Systems, Operations Security (OPSEC), Organizational Skills, Printers, Problem Solving Skills, Process Improvement, Productivity Management, Skype, Software Administration, Systems Maintenance, Technical Delivery, Technical Leadership, Technical Support, Telephony, Time Management, User Interface/Experience (UI/UX), Videoconferencing

LOCATION

Kansas City, KS

POSTED

2 days ago

Job Title: Executive IT Support Specialist (White Glove / VIP Support)

General Purpose

The Executive IT Support Specialist serves as the primary technical resource for delivering hightouch, white glove IT support to Csuite leaders, VPs, board members,and other VIP personnel. This role provides exceptional enduser support, ensuring executives have seamless, reliable, and secure access to technology solutions at all times.

This position requires deep technical expertise, outstanding customer service, and the confidence to work directly with highprofile stakeholders. The Specialist will resolve complex technical issues, coordinate escalations with corporate IT teams, manage technology lifecycle needs, and provide proactive guidance to keep executive technology modern, secure, and always operational.

Key Duties & Responsibilities

Executive/VIP Technology Support

Provide proactive, white glove IT support to onsite and remote executives.
Build trust-based relationships with executives to understand work styles, preferences, and technology needs.
Deliver fast, accurate, professional support for high-priority incidents with minimal disruption.
Independently resolve complex break/fix issues in person or via phone, ensuring a polished end-user experience.

Collaboration & Technical Coordination

Partner closely with Corporate IT, Applications, and Security teams to deliver seamless solutions.
Serve as a frontline participant in new technology rollouts-learning, preparing executives, and supporting technologies through their lifecycle.
Recommend new technologies, tools, and processes that improve executive productivity and efficiency.

Lifecycle Management & System Maintenance

Perform installations, replacements, upgrades, and support for hardware and software.
Conduct regular technology reviews to deliver proactive support for executives and administrative staff.
Log, track, and report support activities according to established procedures.

Training & Coaching

Coach executives on secure IT practices and emerging technologies.
Train users on basic and specialized applications to increase digital fluency.

Availability & Response

Respond to incoming support requests in a timely manner-including off-hours needs.
Provide after-hours and weekend support as required (24/7 availability expected under certain situations).
Set appropriate expectations with executive staff and consistently deliver on them.

Other Requirements

Additional duties may be assigned as necessary to support the needs of the executive team.

Minimum Requirements

Education & Experience

Bachelor's degree or 5+ years of IT support experience.
3+ years supporting Csuite executives, VIP leaders, and executive administrators.
5+ years of experience with desktop hardware, operating systems, and printers.
3+ years of expert-level experience supporting Apple iPhone and iPad.
3+ years of experience with Microsoft O365 (Windows, Office, Outlook, Teams/Skype, etc.).
2+ years supporting business communication tools (video conferencing, messaging, telephony).
Strong hands-on troubleshooting skills with the ability to perform under pressure.
Comfortable with the 24/7 nature of Executive IT support.
Certifications preferred: MCP, Apple Certifications, CompTIA.

Knowledge, Skills & Abilities

Strong technical problemsolving skills with excellent attention to detail.
Outstanding customer service orientation, with a polished and professional presence.
Highly personable, outgoing, confident, and effective at relationship-building.
Selfmotivated with strong prioritization and organizational skills.
High integrity and professionalism in handling sensitive executive matters.
Ability to communicate clearly with both technical and nontechnical users.
Skilled in tactful coaching and explaining complex concepts simply.
Ability to be flexible and available during off-hours and weekends.
Must be able to read, write, and speak English fluently.

General Requirements

Strong Apple ecosystem expertise (iPhone/iPad), with additional proficiency in Windows.
High comfort level working directly with Csuite executives and technical admin teams.
Strong interpersonal presence-personable, articulate, and confident.

Work Environment & Additional Details

Schedule: Monday-Friday, 8 AM-5 PM
Onsite: 5 days per week
Travel: 1-2 trips per quarter
Training: ~90 days (dependent on experience and comfort level)
Support Population: 250-300 VIP users including all VPs and above, plus a council/board of ~150 members

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

About the Company

Apex Systems

Apex Systems, a segment of ASGN Inc. (NYSE: ASGN), is a technology services business that delivers emerging technology solutions to bring our clients digital visions to life. Apex has presence in over 70 markets across North America, Europe, and India. Our consultants work with all types of companies throughout all industries, including more than 300 of the Fortune 500 companies. Are you an innovator with high standards who wants to help shape the world? We want you! Learn more about how to find your purpose with Apex, visit www.apexsystems.com.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

EMPLOYEE BENEFITS

401K, Life Insurance

FOUNDED

1995

WEBSITE

https://www.apexsystems.com

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