Budget Management, Customer Escalations, Customer Relationship Management (CRM), Customer Support/Service, Logistics, Operational Audit, Operations Management, Productivity Management, Profit & Loss, Profit & Loss Management, Staff Requirements, Team Player, Time Management, Warehousing
Operations Management
- Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.
- Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.
- Need to plan required manpower in line with volume fluctuations.
- 150 plus staff needs to be handled independently with teamwork.
- Responsible for loss control of site.
- Need to analyze ops miss report and productivity.
- Need to ensure good hygiene of warehouse.
- Timely reply of customer queries.
- Not to compromise on safety of employees and premises.
- Timely escalations to Management on non-compliance.
- Timely revert on mail for any short/ excess shipments received.
- Plan for Improve productivity of the site.
- Layout wise manpower planning.
Regional P & L management
- Ensure zero debits from customer.
- Avoid productivity loss in Ops to sustain margins.
- Ensure P & L in line within budget
Customer relationship Management
- Support in customer based on timely need.
- Resolving customer queries and sending reports timely.
- Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager