Join Amazon"s Workforce Staffing Expansion team as an Expansion Specialist, where you"ll play a critical role in building and scaling WFS solutions across Amazon. This role combines business development support, implementation execution, and solutions validation in a fast-paced, ambiguous environment. You"ll create standard work that enables the team to scale, execute implementations that deliver measurable business impact, and work directly with senior Amazon leaders to solve hiring problems that unconstrain business operations.
Key job responsibilities
Enablement & Content Development: Build and maintain solution collateral, business case templates, ROI frameworks, and presentation materials that Expansion Managers use to engage stakeholders. Translate complex WFS solutions into clear value propositions tailored to specific business audiences.
Sales Process & Tools Management: Own and maintain the team"s sales tools including the WFS-as-a-Service sales sheet, service catalog, and opportunity tracking systems. Ensure materials are current, accurate, and aligned with evolving WFS capabilities and product offerings.
Business Case Development: Support active opportunities by building ROI calculations, gap analyses, and positioning materials on behalf of Expansion Managers. Provide analytical support that strengthens proposals and accelerates decision-making with senior leaders.
Implementation & Solutions Validation: Execute implementation plans for new business onboardings, managing customer touchpoints, milestone tracking, and change management activities. Validate feasibility of proposed solutions by assessing whether WFS products and processes can meet business requirements and identifying gaps requiring workarounds.
Standard Work & Process Optimization: Build and maintain templates, workback plans, SOPs, and playbooks that support team scalability. Identify inefficiencies across business development and implementation processes and recommend improvements that increase team productivity.
About the team
The WFS Expansions team is building the future of WFS hourly hiring infrastructure by enabling WFS to scale beyond what it supports today. The team identifies Amazon organizations with hiring constraints and designs solutions that deliver measurable improvements in cost, speed, scale, and quality. Working across different functions both inside and outside of WFS, the team tackles complex problems using existing and new solutions to get the right people in the right place at the right time. The team thrives on bias for action, delivering results, values partnership, and always keeps the customer and candidate front of mind.