Accounting, Billing, Cash Flow, Communication Skills, Customer Support/Service, Documentation, Establish Priorities, Follow Through, Inside Sales, Mathematics, Microsoft Office, Multitasking, Organizational Skills, Pivot Tables, Presentation/Verbal Skills, Problem Solving Skills, Purchasing/Procurement, Sales, Sales Support, Time Management, Writing Skills
Job Title: Expediter Department: Sales Support
Reports To: Inside Sales Manager
Job Purpose: Facilitates cash flow by confirming and improving upon vendor ship dates.
Key Responsibilities
- Reviews and monitors PO Expedite Reports, vendor acknowledgements and PO shipping status requests from the sales and purchasing departments.
- Proactively communicates with vendors to obtain the best possible ship dates for each item requested. Follows up on shipping status requests within required response times.
- Seeks resolution for discrepancies in vendor ship date, quantity, costs or other concerns.
- Maintains up-to-date documentation within the system for acknowledged ship dates, tracking and vendor contact details.
- Coordinates with vendors and the accounting department to ensure timely receipt of invoices.
- Assists in the identification of potential areas of improvement within the department.
Skills Needed
- Ability to work in a fast paced environment and comply with response time requirements
- Strong written and verbal communication skills with the ability to present ideas in business-oriented language
- Ability to positively contribute to team effort using diplomacy in difficult situations
- Attentive to detail and strong organizational and problem solving skills with the ability to prioritize and multi-task
- Delegation skills, documentation and follow-up skills
- Flexible to change
- Self-motivation and commitment to improvement
- General computer and mathematical skills
- Microsoft Office Suite - Advanced Ability to filter, sort, and create pivot tables in Excel desired
Minimum Educational Requirements
High school diploma or GED required.
Experience Required
Successful candidate should have 1-2 years of previous Sales, Sales Support or Customer Service experience.
NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.
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Power and Telephone Supply Co