Experience Architect ServiceNow

Kforce has a client in Juno Beach, FL, that is seeking an Experience Architect ServiceNow Summary.

We are seeking a passionate and skilled Human-Centered Design (HCD) Contractor to act as the primary point of contact between our business and IT partners. This individual will contribute to ServiceNow-related projects by leveraging expertise in HCD practices and methodologies. The role requires a strong understanding of both HCD principles and ServiceNow to deliver user-centric solutions that align with business goals.

Key Responsibilities:

• Lead and participate in experience benchmarking and usability testing to ensure ServiceNow solutions meet user needs. • Conduct user and channel behavior analysis to inform design decisions. • Perform qualitative and quantitative research to gather actionable insights. • Develop personas and journey maps that reflect user needs and expectations. • Identify and address challenges through root cause analysis. • Collaborate on experience blueprinting and value modeling to enhance solution impact. • Facilitate design thinking workshops and co-creation sessions with stakeholders. • Synthesize insights and present findings to business and IT partners. • Create and iterate on storyboards and concepts to visualize ideas and designs. • Serve as a bridge between business stakeholders and IT, ensuring ServiceNow projects are user-centric and technically feasible.