Experience Concierge | Patient Experience

What You'll Do:

• Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Health's hospital facilities.
• The Concierge can also serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner. 
• Develops and maintains a comprehensive knowledge of Memorial Health's scope of providers, services, and locations.
• Applies and refines proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance. Always seeks new ways to improve the experience for guests entering and departing.

What You'll Bring:

• High School diploma preferred. Minimum 5 years of experience working in customer facing (in-person) role providing direct support and resolution to requests and concerns.  

Shift1st 

Hours80 hours per pay

Why Join Us:

Benefits• Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Flexible Spending Account

Time Off• Vacation • Sick Leave • 11 Paid Holidays • Personal Day

Retirement• Ohio Public Employee Retirement System • Deferred Compensation

Other• Tuition Reimbursement • Kidzlink Daycare Center • Employee Recognition • Free Parking • Wellness Center • Competitive Salaries • Community/Family Atmosphere

Location:

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

Memorial Health is committed to the full inclusion of all qualified individuals. As part of this commitment, Memorial Health will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact Memorial Health Human Resources at 937.578.2701.

We look forward to seeing your application!