Experience Consultant

Overview:

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress.

 

Primarily responsible for selling Canyon Ranch property stays, Designed Experiences, and services to potential guests, along with thoughtfully designing and curating guest experiences by matching guest interests with the perfect combination of services, activities, and lectures. Answers all incoming reservations calls for Tucson and Lenox properties and promotes Canyon Ranch through proactive selling. Maintains call expectations in the areas of rapport building, determining guests’ goals, descriptive selling based on those goals, customer service, knowledge, and closing a sale. This position sells integrated health and wellness packages and is responsible for upselling and cross-selling a large variety of services that includes everything from program enhancements, spa services, exercise programs, medical services, and spiritual experiences.

Responsibilities:

Clienteling: Proactively maintains a relationship with our Canyon Ranch customer base and makes/books sales including: Answer incoming requests via phone calls, emails, chats and other channels providing direct sales to customers, return guests and travel agents; Answer inbound calls while using active listening skills in a consultative selling approach to assess the customer’s needs and confidentially curate a value-based offer that focuses on the customer’s intentions; Meet or exceed the required sales goals as set by management.

 

Promotions: Engage our customer base by actively promoting our products and services across the brand through sending emails and making outbound call campaigns, building on the lifetime value of our customer base driving incremental revenue.

 

Guide and Advise: Design and curate transformative wellness experiences through thoughtful inquiry, identifying interests of guests and providing advice during the booking process.

 

Systems: As the voice of the customer and a Canyon Ranch employee, you will maintain customer records and preferences in the company’s Customer Relationship Management (CRM) system. Makes reservations in our Property Management System (PMS) and other tools for tracking and trend reporting. Creates accurate reservations for Tucson, Lenox and Woodside by inputting data for reservations into our property management computer system using specific coding in multiple fields. Ensures appropriate information is updated and maintained for the customer.

Qualifications:

1-2 years of experieen required in same or similar field.

 

Highschool dipolma required, associate degree or two year equivalent specialized training required.

 

Must have valid driver's license with an acceptable driving history

 

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