Experience Design and Research Lead

Job#: 3043238

Job Description:

Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions.

Apex Systems has an opportunity for an Experience Design and Research Lead. For applicants who are interested in this opportunity, send your updated resume to Gabriel Ortega, Account Manager, at [email protected].

Here are the details:

Position: Experience Design and Research Lead

Location: McCormack Building, 1 Ashburton Place, Boston, MA 02108 (Hybrid)

Duration: Thru 6/30/27 (with possibility of extension)

Pay: $80-$82/hour

Description of Role and Responsibilities:

Experience Strategy & Service Design Leadership

• Lead experience strategy, experience research, service design, and experience architecture efforts for the Commonwealths eProcurement Transformation Initiative (EPIC).
• Define and align constituent needs, business goals, service workflows, policy requirements, accessibility standards, and technical feasibility.
• Help shape the future-state vision for a modern procurement ecosystem serving state agencies, vendors, local governments, and the public.

User Research & Experience Design

• Conduct and lead constituent research activities to understand user needs, pain points, and opportunities for improvement.

• Develop and maintain experience artifacts including:

• Journey maps

• Service blueprints

• Personas

• Information architecture models

• Task flows

• Wireframes and prototypes

• Experience requirements documentation

• Drive iterative testing and validation of designs and solutions through usability research and stakeholder feedback.

Product & Transformation Collaboration

• Partner with Product Managers, Product Owners, Solution Architects, business stakeholders, vendors, and executive leadership.
• Facilitate discovery workshops, design sessions, and stakeholder engagement activities.
• Translate complex procurement workflows, policy requirements, and research findings into actionable recommendations and product roadmap priorities.

Experience Governance & Quality Assurance

• Establish constituent experience standards, accessibility requirements, interaction patterns, and success metrics.
• Define methods for measuring user adoption, satisfaction, service quality, and business outcomes.
• Review vendor deliverables and design artifacts to ensure alignment with user needs, Commonwealth standards, and operational readiness requirements.

AI-Enabled Innovation & Modernization

• Support the design of AI-enabled, automation-supported experiences and services.
• Evaluate opportunities for AI, analytics, search, reporting, and decision-support capabilities within the future procurement platform.
• Help guide the transformation from legacy systems to a modern, flexible, and user-centered procurement ecosystem.

Stakeholder Management & Communication

• Present research findings, design recommendations, risks, tradeoffs, and decision points to project leadership.
• Document key experience decisions and ensure alignment across project workstreams.
• Build consensus among business, technical, and executive stakeholders in a complex public-sector environment.

Additional Responsibilities

• Participate in onsite meetings, executive sessions, workshops, training, and project activities as required.
• Perform all other duties and project-related tasks assigned by project leadership.

Required Qualifications

• 8+ years of experience leading experience design and research efforts for large-scale digital products, platforms, or enterprise solutions.

• Expertise in:

• User Experience (UX) Design

• Service Design

• Experience Research

• Information Architecture

• Interaction Design

• Accessibility and Inclusive Design

• Rapid Prototyping

• Content Design

• 3+ years leading UX strategy, service design, and research initiatives for enterprise systems or workflow-intensive platforms.

• Experience creating personas, journey maps, service blueprints, wireframes, prototypes, and usability criteria.

• Experience working closely with business stakeholders, technical teams, vendors, and executive leadership.

• Experience supporting AI-enabled solution development and leveraging AI capabilities to improve user experiences.

• Excellent communication, facilitation, analytical, and stakeholder management skills.

Preferred Qualifications

• Experience with:

• Public Sector/Government Technology

• Procurement Systems

• ERP Platforms

• Financial Systems

• Licensing, Grants, Permitting, or Benefits Platforms

• Experience supporting cloud modernization and legacy system transformation initiatives.

• Familiarity with:

• Commonwealth of Massachusetts procurement practices

• Accessibility standards

• Privacy and security requirements

• Records retention policies

• Public-sector governance frameworks

• Experience designing solutions that serve multiple user communities, including internal staff, vendors, oversight users, and public constituents.

• Experience evaluating AI-enabled capabilities, automation, reporting, analytics, and enterprise search solutions.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Boston, MA, US

Job Type:

Digital Experience and Content Strategy

Date Posted:

July 21, 2026

Pay Range:

$82 - $82 per hour

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