The DoSeum is seeking an energetic, team-oriented individual who will promote joyful learning and active discovery through a variety of meaningful interactions with museum Guests. The Experience Engineer will engage learners of all abilities—and their caregivers—in the DoSeum Experience, fostering educational play and inquiry-based learning in the museum's galleries. Additional duties include professionally addressing Guest questions and comments; troubleshooting and resetting exhibition technology; light cleaning and resupply of exhibition spaces; selling general admission and special event tickets, as well as memberships; leading educational programming for families, school groups, and/or DoSeum camps; and documenting opportunities for improvement.As part of the Office of Gallery Facilitation & Experiences, the Experience Engineer serves as a primary face and voice of the organization. Successful candidates are personable, approachable, project positive energy, present in the moment, creative, and possess strong people and problem-solving skills. They are respectful to Guests and fellow Staff. Prior experience working with young children is highly valued, as is the ability to play with confidence and without hesitation. Delivering authentic, memorable, and delightful experiences for every learner is key to the position's success.Reporting to the Managers of Gallery Operations, this is a full-time, hourly, non-exempt position paid based on hours worked. Candidates must be available to work weekends, which include both Saturdays and Sundays, as this is a requirement of the position.ESSENTIAL RESPONSIBILITIESFacilitate caregiver-child interactions throughout museum galleries and outdoor spaces, encouraging curiosity, exploration, and learning through playLead educational activities and programs using established curriculum, including gallery-based experiences, family programs, school visits, and DoSeum campsEngage learners of varying ages, abilities, learning styles by adapting facilitation techniques in real timeEncourage guests to explore exhibits and materials in creative, meaningful, and safe waysCollaborate with Education and Gallery staff to stay informed on current programs, facilitation strategies, schedules, and exhibit updatesGUEST SERVICE & OPERATIONSProvide welcoming, inclusive, and professional service to all guests, modeling DoSeum shared language and valuesStaff the front desk as assigned, including selling general admission tickets, special event tickets, and memberships, and completing associated cash-handling dutiesContribute to a safe, positive, and fun environment by prioritizing safety, courtesy, cleanliness, and efficiencyAdminister opening and closing procedures to ensure galleries and public spaces are show‑readyRotate through gallery and operational assignments based on daily needsMonitor exhibit functionality; assist with basic troubleshooting, resets, and reporting maintenance concernsMaintain clean, organized, and well-stoked gallery spaces, including light cleaning, restocking material, and arranging propsAddress guest questions, concerns, and complaints using the LAST service recovery model, escalating when appropriateSupport safety and cleanliness standards by addressing issues promptly and reporting concerns according to protocolLearn and utilize point-of-sale and exhibit maintenance systems, including Altru and HippoOTHER DUTIES AND RESPONSIBILITIESMaintain conduct and attendance consistent with organizational standards and expectationsServe as a collaborative, respectful team member who supports intra- and interdepartmental relationshipsAttend required trainings and follow all DoSeum policies, procedures, and standard operating guidelinesTravel locally as neededPerform additional duties as assignedMINIMUM QUALIFICATIONSHigh school diploma or GED requiredCoursework toward or completion of an associate or bachelor's degree in education, child development, or a related field is a plus but not requiredDemonstrated interest in and enjoyment of working with young children and familiesPrior experience working with children in a structured or informal setting (e.g., camp, classroom, daycare, museum, after-school program)Ability to engage positively with large groups of children, caregivers, teachers, and chaperonesStrong interpersonal and communication skills; approachable, confident, playful, and present in the momentAbility to follow established curricula, facilitation strategies, and guest service standardsBasic comfort using computers (Mac or PC) and point-of-sale systems, or willingness to be trainedWillingness and ability to learn and support interactive exhibits and basic technologyAbility to work a flexible schedule, including weekends, holidays, and occasional eveningsReliable transportation and ability to travel locallyAbility to meet the physical demands of the role, with or without reasonable accommodation, including standing for extended periods and lifting up to 25 poundsPREFERRED QUALIFICATIONSCoursework toward or completion of an associate or bachelor's degree in education, Child Development, STEAM, Museum Studies, Theater, Psychology, or related fieldExperience supporting or facilitating programs in a children's museum, science center, classroom, camp, or informal learning environmentFamiliarity with play-based, inquiry-driven, or constructivist learning approachesCustomer service experience in a high-volume, public-facing environmentExperience with cash handling, ticketing, or point-of-sale systemsComfort assisting with hands-on exhibits or interactive technologyBilingual or multilingual skills, particularly SpanishDemonstrated commitment to equity, inclusion, and respectful guest interactionsKNOWLEDGE, SKILLS, AND ABILITIESStrong teamwork, adaptability, and attention to detailAbility to manage competing priorities in a fast-paced environmentClear verbal communication and active listening skillsSound judgment, professionalism, and ethical conduct aligned with DoSeum valuesPHYSICAL DEMANDS AND WORK ENVIRONMENTVariable exposure to noise, weather, and elementsConstant working with the public and employeesAbility to lift up to 25 lbsBENEFITSThis is a benefits-eligible positionMedical, Dental, Vision, Short Term Disability, Life Insurance, Long Term Disability, Critical Illness, and Accident insurancePaid Time Off, Floating Holidays, Birthday Holiday, and VacationEmployee Discounts – DoSeum Programs, Café, DoSeum Store and Admission403(b) Retirement Plan – Employer match up to 3%The above statements are intended to describe the general nature of work performed by the EXPERIENCE ENGINEER. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position, which can be revised real-time at the discretion of the Chief Program Officer. The DoSeum is an equal opportunity employer.#J-18808-Ljbffr