We are expanding our virtual team and looking for motivated individuals who enjoy helping customers, researching solutions, and keeping important details organized.
As an Experience Services Specialist, you will assist travelers as they explore and organize upcoming vacations. Your responsibilities will include gathering trip requirements, identifying suitable travel options, coordinating selected services, and helping clients stay prepared throughout the planning process.
No previous travel industry background is required. New team members receive training, access to educational resources, and continued guidance while developing their knowledge of destinations, travel products, and reservation tools.
What You'll Work On
Communicate with travelers to gather information about upcoming trips, including preferred dates, destinations, interests, and spending considerations
Identify what is most important to each client and use those details to guide the planning process
Explore available hotels, resorts, cruises, transportation, excursions, tours, attractions, and vacation packages
Compare available choices and share appropriate possibilities based on individual travel requests
Help clients organize selected accommodations, transportation, activities, and other vacation components
Use approved supplier resources and online systems when coordinating travel services
Organize important trip information into clear and manageable travel plans
Provide confirmation information, schedules, reservation details, and applicable travel documents
Track important planning dates and follow up when additional information or decisions are required
Respond to questions regarding active travel arrangements and upcoming vacations
Help address routine booking revisions, schedule changes, cancellations, and special requests
Review traveler names, dates, services, and reservation information for potential discrepancies
Maintain accurate records of client interactions, trip preferences, and travel arrangements
Continue developing destination and product knowledge through supplier education and virtual training
What This Opportunity Includes
Fully remote opportunity within eligible regions
Flexible scheduling with part-time and full-time options
Training designed for individuals entering the travel field
Structured onboarding and access to travel-planning resources
Continued mentorship and team assistance
Destination and supplier educational opportunities
Opportunities to build skills in customer service, research, organization, and travel coordination
Professional development and potential advancement opportunities
Performance-based incentives and recognition
Access to qualifying travel discounts and industry-related benefits
Collaborative virtual team environment
Ongoing learning and skill-development resources
Skills and Qualifications
Clear and professional communication skills
Strong listening and customer-service abilities
Friendly and helpful approach when interacting with clients
Ability to organize information and manage competing priorities
Careful attention to dates, names, deadlines, and reservation details
Comfortable conducting online research and evaluating different options
Willingness to learn new digital platforms, supplier resources, and booking tools
Ability to communicate through email, phone, messaging, and virtual platforms
Resourceful approach when responding to questions or changing circumstances
Dependable follow-up and effective time-management skills
Ability to work independently and remain accountable for assigned responsibilities
Basic computer proficiency and dependable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region