Welcome customers and assist them with repair appointments/ Paperwork
Manage drop-off paperwork, repair orders, and insurance documentation to ensure all necessary information is collected and processed.
Call insurance companies to confirm necessary information - if deductible applies and deductible amount, Direction of pay was received. If customer received any payments prior to car being dropped off etc
Communicate regularly with customers, insurance companies, and internal teams to facilitate smooth operations and resolve any issues.
Process customer payments and maintain accurate records using CCC software.
Handle general office duties to keep the workspace organized and support efficient daily operations.
Data entry
Stock and maintain complementary beverage station
Prepare all folders and confirm appointments for next business day
Update ARMS website daily
Numbers & Facts
Location
Cambridge, MA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Beveragesunmatched
Body Shopunmatched
Data Entryunmatched
Insuranceunmatched
Insurance Documentationunmatched
Operational Supportunmatched
Operationsunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Repair Ordersunmatched
Telephone Skillsunmatched
Website Managementunmatched
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