Honeywell - AEROSPACE logo

Experienced Customer Service Professional

Honeywell - AEROSPACE
  • Phoenix, AZ
    Today

    Job Description

    Job Description

    Job Description
    Join us in shaping the future of aerospace innovation in Arizona!
    Honeywell Aerospace, headquartered in Phoenix, is a global leader in aviation technology and industrial innovation. With a legacy of engineering excellence, Honeywell designs and manufactures advanced solutions for aircraft engines, avionics, and connected systems that power thousands of aircraft worldwide.

    As an Experience Customer Experience Professional, you will play a critical role in supporting our Aircraft on Ground (AOG) customers. You will respond to urgent customer needs, manage service cases, and work cross-functionally to ensure fast and accurate resolution. This role is essential in delivering reliable customer experience and supporting operational excellence across our teams.

    You will report directly to the Sr. Customer Experience Manager and work onsite at our Phoenix, AZ location on a Hybrid schedule after training.

    Training will be held Monday-Friday, 8:00am-5:00pm for the first 90 days. After training, the shift will transition to a 4-day 10-hour work schedule from Friday - Monday beginning at 6:00 AM and ending at 4:00 PM (schedule subject to change).

    In this role, you will support improvements in customer satisfaction, case accuracy, and service delivery effectiveness.

    Responsibilities
    KEY RESPONSIBILITIES

    Manage inbound AOG customer inquiries through phone, email, and digital portals
    • Research and resolve customer issues, ensuring timely and accurate responses
    • Provide updates on order status, delivery timelines, and case progress
    • Partner with internal teams (logistics, inventory, warranty, engineering) to support part fulfillment and service coordination
    • Use dashboards, CRM tools, and integrated systems to validate customer needs and process requests
    • Support continuous improvement by sharing customer feedback and raising recurring issues
    • Ensure accurate documentation, billing support, warranty checks, and waybill tracking
    • Work closely with supervisors, AOG leaders, and peers to meet performance metrics such as case quality, response time, and customer satisfaction

    Qualifications
    YOU MUST HAVE

    Minimum 2 years of experience in customer support, service, or call center role

    WE VALUE

    Ability to communicate clearly and professionally in urgent and complex situations
    • Experience using CRM or case management platforms
    • Strong multitasking, organization, and follow-through skills
    • Problem-solving abilities in time-sensitive or high-pressure environments
    • Team-oriented mindset and willingness to collaborate across functions
    • Strong verbal and written communication skills
    • Experience with systems such as Salesforce, SAP, ERP, or telephony platforms (preferred)

    In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

    The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 06/18/2026

    Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.

    Numbers & Facts

    LocationPhoenix, AZ
    IndustryTravel, Transportation and Tourism
    Company Size10,000 employees or more
    Year Founded1914
    Websitehttp://aerospace.honeywell.com/

    About Company

    Honeywell Aerospace innovates and integrates thousands of products and services to advance and easily deliver safe, efficient, productive and comfortable experiences worldwide.


    Our History

    The first autopilot in 1914, Charles Lindbergh’s first successful solo flight across the Atlantic in 1927, Amelia Earhart’s landmark flight in 1932, and the world’s first sonic boom in 1947, were all made possible because of aviation technology developed by Honeywell and its legacy companies.

    During World War II, the groundbreaking cabin pressurization system developed by Garrett, Honeywell’s integrated C-1 autopilot, and the Norden bombsight made high-altitude bombing first feasible. Sperry instruments and navigation gear, Bendix electronics, carburetors, wheels, and brakes, and Grimes lighting systems were widely used on World War II aircraft. These innovations were later implemented successfully in civilian aircraft, helping the post-war boom in passenger travel.

    In the 1950’s, Honeywell Aerospace and its legacy companies changed the face of flying with the development of the first gas-turbine engines and the ring laser gyroscope, which dramatically changed guidance and navigation forever. Sperry brought computer technology to the cockpit with electronic flight instrument systems, flight management systems and other digital technology, and Bendix introduced the first commercial weather radar system.Today, Honeywell Aerospace continues to innovate in the frontier of flight safety with traffic alert and collision avoidance technologies, the AlliedSignal Enhanced Ground Proximity Warning System, and systems that help pilots avoid severe weather and hazards such as lightning and wind shear. We at Honeywell Aerospace are proud of our contributions to aviation history, but we’re just as proud of the history we’re making today.

    We have created the state-of-the-art integrated Aircraft Environment Surveillance System for the Airbus A380, and our advanced flight management, power distribution, pneumatic, and landing systems will help A380 operators reach new heights of performance and efficiency.

    We are a leading supplier of products and systems for Boeing commercial airplanes, and our integrated avionics system for the Boeing 777 sets a new technology and reliability standard. Today, we are part of the team working to define technology concepts for the next Boeing airplane, the super-efficient 777.

    The general, experimental, and light business aviation industries also turn to our respected Bendix/King range of communication and navigation avionics, weather radars, flight controls, flight information services, and other products and services that help make flying safer, more affordable, and more enjoyable.

    Honeywell Aerospace continues to work to improve the capabilities of military forces, developing systems that power unmanned vehicles, avionics for jet fighters, weapon sensors for precision targeting, and upgrades that extend the lives of proven aircraft and vehicles. We’re part of the Lockheed Martin team working on the Joint Strike Fighter program, and we’re proposing a wide range of systems for the Army’s Future Combat System.

    For more than 40 years, Honeywell technology has helped with the exploration and creation of opportunities in space. Our products have been integral to Neil Armstrong’s first step on the moon, and to every manned mission to space since. Today, the Space Shuttle is equipped with Honeywell’s Multifunction Electronic Display Subsystem, and we’re reaching into the future of space technology, with our work for the anticipated shuttle successor, the Orbital Space Plane, the International Space Station, and our contributions toward creating a permanent orbiting scientific laboratory and workspace.

    As powered flight begins its second century, Honeywell Aerospace continues to make history with leading technology, reliable products and systems, superior service, and dedicated employees. The contributions of Honeywell, its legacy companies, and five generations of employees, have advanced the science of aviation to make flying the world’s safest form of transportation, while helping to protect our nation and explore the universe. We look forward to continuing our long tradition of developing and delivering innovative aviation systems that meet the current, and anticipate the future, needs of the customer.

    Skills

    • Aerospace and Defenseunmatched
    • Aviation Industryunmatched
    • Avionicsunmatched
    • Billing Recordsunmatched
    • Call Centersunmatched
    • Case Managementunmatched
    • Communication Skillsunmatched
    • Continuous Improvementunmatched
    • Cross-Functionalunmatched
    • Customer Experienceunmatched
    • Customer Relationship Management (CRM)unmatched
    • Customer Relationship Management (CRM) Systemsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Customer/Client Researchunmatched
    • Follow Throughunmatched
    • Logisticsunmatched
    • Multitaskingunmatched
    • Operational Supportunmatched
    • Order Deliveryunmatched
    • Performance Metricsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Regulationsunmatched
    • Reporting Dashboardsunmatched
    • Resolve Customer Issuesunmatched
    • SAP ECC (fka SAP R/3 and SAP ERP)unmatched
    • Salesforce.comunmatched
    • Service Deliveryunmatched
    • Support Documentationunmatched
    • System Integration (SI)unmatched
    • System Validationunmatched
    • Team Playerunmatched
    • Telephonyunmatched
    • Time Managementunmatched
    • United States Citizenunmatched
    • Writing Skillsunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder