Experienced Customer Service Representative

Were growing and looking for a motivated, relationship-driven professional to join our team as a Full-Time Customer Service Representative.

If you thrive on helping others, building meaningful connections, and being part of a high-performing team, this is your chance to step into a rewarding career with strong income potential and clear opportunities for growth.

In this role, youll make a real impact every day by helping clients protect what matters most. Youll guide customers through their coverage options, provide personalized support, and deliver an exceptional service experience tailored to their unique needs.

Were seeking someone who is driven, dependable, and passionate about delivering top-tier service in a fast-paced environment.

What were looking for:

Prior customer service or insurance experience preferred

Active Texas General Lines Property & Casualty license strongly preferred (or willingness to obtain)

Strong communication and relationship-building skills

A proactive, solutions-oriented mindset

If youre ready to grow your career with an agency that values performance, development, and community impact, wed love to connect with you.

Salary Range: $40000.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in CRM.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.

• Active Texas Property & Casualty license preferred; Life & Health license is a plus
• Bring a positive, high-energy attitude that creates a great customer experience
• Self-motivated with a strong sense of urgency and accountability
• Highly organized with the ability to multitask, prioritize, and follow through consistently
• Confident working independently while staying aligned with team goals
• Strong written and verbal communication skills (attention to detail matters)
• Resourceful problem-solver who can think quickly and deliver solutions