Experienced Customer Support Specialist

Experienced Customer Support Specialist

Company:

Boeing Distribution, Inc.

Boeing Global Services (BGS), Systems & Components Distribution Business, is seeking an Experienced Customer Support Specialist based in Dallas, TX.

This individual will play a key role to the Boeing Distribution Business to provide extended support for exclusive distribution services agreement activities that are vital to the distribution channel (formerly Aviall) and our suppliers. The representative will be responsible for providing support for Customer Care and product line customer support based out of Dallas, TX. You will be communicating with both Internal and External customers.

Position Responsibilities:

• Retrieve, research and resolve specific customer emails and service requests

• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts.

• General Customer Support/Management daily activities would be for the following (but not limited to): Quoting & Product Information, Order Entry & Order Management, Account Resolution & Credit Disposition, Returns & Warranty Management, Customer Communication & Training, and Support Customer Special Projects & Programs.

• Research and analyze data to identify trends/issues regarding specific customers.

• Customer Care responsibilities assist with the processing of returns and all credits/debit memo generating, price discrepancies, freight credits, over shipments and short shipments, etc. Will work closely with the CSR & Sales Channels at a Global level to provide this support.

• Processes material returned from customers.

• Handles discrepancies/Requests sent by customers directly which is managed out of Sales Force Service Cloud or Phone Queue.

• Support Piper Aircraft on Ground (AOG) activity during normal business hours

• Support Customer Program Managers/Product line teams by maintaining reports, customer data and managing customer expectations.

• Handle all discrepancies/requests throughout from start which include performing thorough investigation, communicating or following up with various related parties (internal and external), finding out root causes of problems, and then adopting corrective actions to closure of respective issues with solutions provided to customers

• Be able to communicate and present clear & effectively. Complete tasks with little to no supervision

• Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services

• Manage and execute supplier management strategies to ensure on-time delivery

• Provide Primary & Back Up Program Management support

Basic Qualifications (Required Skills/Experience):

• 5+ years of Customer Support/Customer Service; indirect or direct

• 5+ years’ Experience with SAP or similar ERP system

• Ability to work flexible hours, overtime, and occasional weekends when necessary

• Ability to handle high pressure situations

• 1+ years’ experience with Excel, Access or other database management

Export Control Requirements:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. 

Preferred Qualifications (Desired Skills/Experience):

• Proficient in Microsoft Office Tools

• 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred

• Bachelor’s degree or 6 years of experience in customer support

• Experience performing data analysis and troubleshooting

• Experience with ERP reporting systems (i.e. Spotfire, Tableau)

Conflict of Interest:

• Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $80,000.00 - $113,000.00

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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