About the Role:
MBA CONSULT US LLC is looking for Native Spanish Speaker - experienced debt collection professionals to join our growing team. If you have a background in collections, customer service, and negotiation, this is an opportunity to take your skills further in a fast-paced, performance-driven environment.
As part of our debt collection team, you will handle inbound and outbound calls, negotiate payment arrangements, and resolve outstanding cases with professionalism and empathy. This role requires resilience, strong communication, and the ability to balance firmness with customer care.
Key Responsibilities:
- Manage inbound and outbound collection calls
- Negotiate and arrange payment plans with clients
- Handle claims settlements in line with company policies
- Maintain accurate records and database entries
- Resolve cases efficiently while ensuring compliance with regulations
Requirements (What We’re Looking For):
- Previous experience in debt collection or financial services in call centre (strongly desired)
- Native Spanish Speaker and proficiency in English
- High school diploma or equivalent (minimum)
- Excellent communication skills (written and verbal English)
- Comfortable using Microsoft Word, Excel, and Outlook
- Strong problem-solving and negotiation skills
- Ability to manage time effectively and meet targets
- Reliable, detail-oriented, and able to work independently and as part of a team
- Clear criminal record
What We Offer:
- Competitive compensation with performance recognition
- Opportunities for professional development and career growth
- Paid Time Off and Employee Assistance Programs
- Recognition programs for outstanding performance
- Company-sponsored events and activities