Experienced Inbound Customer Care Reps - Financial Industry

Inbound Customer Care Rep- Financial Services

Location: Onsite, Hartford, CT

Shifts: 8 hour shifts Monday- Friday with shifts varying between 8AM EST - 6PM EST

• Hourly Rate - $19/hr - $24/hr depending upon experience
• Start date if hired: 10/05/2026
• P4P: performance rated bonuses paid out on a quarterly basis
• Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays and 8 company holidays, volunteer time-off
• Other PTO: Jury duty, bereavement leave, military leave etc. as applicable per State regulations.
• Benefits: Elected benefits such Medical (along with subsidized gym memberships), dental, vision insurance, Legal, identify theft, critical illness, pet insurance offered at competitive premiums. Basic life Insurance, Short Term and Long term disability and employee assistance program including mental health support, online yoga access at NO COST to the employee.
• 401k match: up to 3% annually.
• To learn more, visit us at www.exlservice.com/careers

EXL offers a positive and supportive work environment, comprehensive benefits, and career progression opportunities that make it more than just a job. It's a place where you continuously learn, build new skills, and explore different career paths - giving you the opportunity to shape and control your own professional journey.

Beyond career growth, EXL fosters a culture where work engagements are encouraged, volunteer opportunities allow you to give back to the community, and inclusion and belonging are truly valued. Through meaningful reward and recognition programs, leadership connects, and regular town halls, employees feel heard, appreciated, and connected to the broader vision of the organization.