About the Role:
We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a client-facing position specializing in high-end residential smart home systems. In this role, you will provide expert troubleshooting, service, and maintenance for complex home technology systems—including automation platforms, audio/video distribution, home theaters, lighting control, networks, and surveillance systems and more.
This is an excellent opportunity for a technician who takes pride in craftsmanship, thrives in problem-solving environments, and enjoys working with cutting-edge technology in stunning residences.
Key Responsibilities:
- Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.)
- Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure
- Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements
- Serve as a technical point of escalation for complex or high-profile service calls
- Identify and fix network-related performance issues, configuration problems, or equipment failures
- Perform routine system maintenance, firmware updates, and system optimizations
- Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity
- Document service calls, findings, and resolutions in a timely and organized manner
- Recommend system upgrades or preventive measures when necessary
- Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments
Qualifications:
- 5+ years of hands-on experience in AV/low voltage troubleshooting and service
- In-depth knowledge of control systems (Crestron, Savant, Control4), lighting/ shading (Lutron), networking, and home theater technology
- Strong communication skills and client-facing professionalism
- Working knowledge of remote support tools and service platforms (OvrC, Domotz, etc.)
- Familiarity with home theaters, matrix switches, DSPs, wired/wireless networking, and rack systems
- Experience managing or leading small service teams is a plus
- Comfortable working in high-end homes with a premium level of client interaction
Preferred Certifications (a plus, not required):
- Crestron, Savant, Control4, Elan, URC, RTi, QSC technician certifications
- Lutron HomeWorks or Ketra, Vantage, RadioRa
- Network certifications (Cisco, Ubiquiti, CompTIA)
What We Offer:
- Work with cutting-edge technologies in the most exclusive homes
- Competitive salary and benefits package
- Opportunities for advancement in a growing, respected company
- Supportive leadership and collaborative team environment
- High-end tools, vehicles, and ongoing training
Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more.
According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you!
Benefits of working in Smart Home Integration
Opportunity for Growth
If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector. With the proper training and career road map, you can write your own ticket!
Gain In-Demand Skills
As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.