Description
Welcome to the next generation of senior living. At The Springs Living, our mission is to change the way people think, feel, and experience senior housing. We provide high-quality care in thoughtfully designed communities where residents are known, supported, and respected.
The Springs at Sunnyside is seeking an experienced Resident Services Coordinator (RSC) to join our Health Services team. This role is ideal for a current or former Resident Services Coordinator who understands care coordination, staffing, clinical workflows, and the realities of supporting residents and caregivers in a senior living environment.
Role Summary
The Resident Services Coordinator plays a critical role in coordinating resident care and supporting the Health Services department. A responsibility of this role is coordinating staffing, scheduling adjustments, and daily coverage needs to help ensure continuity of care. Working closely with the community nurse and care team, the RSC helps ensure care plans are followed, changes in condition are communicated clearly, staffing needs are addressed, and residents receive consistent, high-quality support. This position requires previous experience working as a Resident Services Coordinator in senior living.
Key Responsibilities
- Assist with staffing coordination, scheduling adjustments, and coverage as needed
- Serve as a primary point of contact for residents and their authorized representatives regarding care coordination
- Communicate changes in condition and care plans to nurses, med techs, and caregiving staff
- Monitor and follow up on charting, care notes, and communication logs for accuracy and completion
- Coordinate resident appointments with physicians and outside healthcare providers
- Support service planning, care transitions, and ongoing care coordination
- Provide day-to-day leadership support to caregivers and medication technicians
- Ensure documentation and processes meet regulatory and company standards
Required Experience & Qualifications
To be considered, candidates must have:
- Previous experience as a Resident Services Coordinator in senior living
- Hands-on experience supporting resident care in Assisted Living or a similar setting
- Strong understanding of care workflows, documentation, and team communication
- Ability to work comfortably with electronic health records and care management systems
- Excellent organizational skills and attention to detail
- Clear, compassionate communication skills with residents, caregivers, and leadership
Preferred Qualifications
- Experience working closely with nurses or Health Services leadership
- Familiarity with care coordination, service planning, or care transitions
- Demonstrated leadership or lead caregiver/med tech experience
Benefits & Perks
We invest in our team members and support long-term growth:
- Medical, dental, vision, and life insurance
- Short and long-term disability coverage
- 401(k) with retirement planning support
- Paid time off
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Career coaching and leadership development classes
- Scholarship opportunities
- Employee discounts
- New Directions Employee Assistance Program (EAP)
- A supportive, mission-driven culture with room to grow
Additional Requirements:
- Ability to pass a criminal background check and pre-employment drug screening
Why The Springs Living?
At The Springs Living, you’re not just filling a role; you’re contributing to meaningful work that supports residents, caregivers, and the community as a whole. If you bring direct-care experience and are ready to grow into a key coordination role within Health Services, we’d love to hear from you.
Equal Employment Opportunity
The Springs Living is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.