Toyota of Olympia is seeking a highly experienced and results-driven Sales BDC Agent to join our fast-paced, high-volume Business Development Center. This role is critical in driving showroom traffic and ensuring a seamless customer experience from inquiry to appointment. The ideal candidate has proven success in a high-volume BDC environment, excels in customer engagement, and thrives on meeting and exceeding goals.
Key Responsibilities
Manage a high volume of inbound and outbound calls, emails, and text leads daily while maintaining top-tier customer service.
Convert online, phone, and chat inquiries into qualified showroom appointments for the sales team.
Maintain strict response-time expectations, ensuring all leads are contacted promptly and consistently followed up on.
Engage and build rapport with customers by understanding their needs, overcoming objections, and guiding them through their buying journey.
Use CRM tools efficiently, ensuring accurate documentation of all interactions, follow-ups, and customer preferences.
Optimize lead conversion rates by implementing best practices in appointment setting and customer re-engagement.
Maintain a deep understanding of current inventory, promotions, and incentives to provide accurate and compelling information to customers.
Work closely with sales managers and team leads to ensure a smooth handoff and follow-through on customer appointments.
Demonstrate exceptional phone etiquette, persuasive communication, and a results-oriented mindset.
Qualifications
Minimum of 2-3 years experience in an automotive dealership BDC or sales environment.
Proven track record of high appointment show rates and conversion success.
Strong ability to handle objections, overcome challenges, and close appointments.
Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism.
Exceptional verbal and written communication skills, with a strong focus on active listening and relationship building.
Proficiency in CRM software, phone systems, and digital communication platforms.
Ability to multitask and manage daily follow-ups on multiple leads without missing opportunities.
Self-motivated, goal-oriented, and able to work independently while contributing to team success.
Automotive industry experience is required.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
401(k) retirement plan.
Employee discounts on vehicle purchases and services.