Experienced Service Advisor

Experienced Service Advisor

Every employee at Bellamy Strickland Chevrolet GMC is critical to our success. Family-owned and operated since 1982, we've built our reputation on taking care of our customers and employees alike. Our fast-paced, growing environment makes this a great opportunity for someone experienced, motivated, and customer-focused. We are looking for an experienced Service Advisor to join our Main Service Lane team.

Benefits

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k)
• Paid Training
• Paid Time Off & Paid Vacation
• Paid Holidays
• Saturday Lunches
• Employee Discounts on Products & Services

Responsibilities

• Assist customers in the Main Service Drive Lane while ensuring prompt, professional, and courteous service
• Manage daily service appointments and maintain an organized service schedule
• Take ownership of the customer experience from check-in to vehicle delivery
• Provide excellent communication and concierge-level support for customer inquiries in person and over the phone
• Effectively manage and sell technicians' time to maximize shop efficiency
• Maintain accurate repair orders, updates, and communication throughout the service process
• Work closely with technicians, dispatch, and fellow advisors in a fast-paced environment
• Recommend maintenance and repairs based on vehicle needs and manufacturer recommendations

Qualifications

• Previous automotive Service Advisor experience required
• Strong communication and customer service skills
• Ability to multitask and manage a high-volume appointment schedule
• Organized, professional, and team-oriented
• Strong time management and problem-solving abilities
• Professional appearance
• Clean driving record
• Must be willing to submit to a background check and drug screen