Experienced Service Advisor

Jim Coleman Infiniti/Nissan is hiring a Service Advisor!Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement.We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be responsible for a variety of duties that pertain to creating a cultivating environment for our team and a beyond fantastic experience for the client. We are looking for an ambitious person that is interested in developing lasting relationships with customers and cultivating a strong team environment. You will have the opportunity to work at a state-of-the-art facility with a great work environment in Bethesda, Maryland.This position will be a combination of Service Advisor and Service Lane Manager. It will be a combination of salary and commission.Responsibilities as Service AdvisorProvide timely updatesAssist customer with needs/requestsGreeting customers at the service laneConsulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.RequirementsProven experience as service advisor to maximize profitTech savvy with working knowledge of computer systems and databasesAble to balance a customer-oriented and results-driven approachPatient and comfortable dealing with customersProfessionalism and outgoing personalityExcellent communication and interpersonal skillsOutstanding organizational and multi-tasking abilitiesWilling to learn and take directionWorking every Saturday with day off during the week (5 day work week).Benefits:Health insurance (medical, dental and vision)401(k)Paid vacationSSL (sick leave)Paid holidaysDisabilityLife InsuranceApplicants have rights under Federal Employment LawsFamily & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmlaEqual Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-posterEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf