Experienced Service Advisor

Service Advisor - Dutch Miller Kia

Under New Management | Family-Owned and Operated

Join a Dealership That Feels Like Family

Dutch Miller Kia, a proud part of the Dutch Miller Auto Group, is under new management and looking to grow with individuals who are passionate about people and performance. As a family-owned dealership with a legacy of automotive excellence, we're committed to delivering top-tier service to our customers and fostering a supportive, professional environment for our team.

We are currently seeking a dedicated and customer-focused Service Advisor to join our expanding service department. If you're ready to bring your skills to a fast-paced, team-driven environment where your contributions matter, we'd love to meet you.

What We Offer:

• Competitive Pay Structure

• Health, Dental, and Vision Insurance

• Paid Time Off (PTO)

• 401(k) with Company Match

• Employee Discounts on Parts, Labor, and Vehicle Purchases

• Supportive, team-oriented culture under new leadership

Key Responsibilities:

• Greet customers in a warm, professional manner and build trust quickly

• Accurately document customer concerns and vehicle service needs

• Communicate service recommendations and estimates clearly and confidently

• Sell recommended services based on technician findings and vehicle needs

• Follow up with customers after service appointments to ensure satisfaction

• Maintain exceptional service survey scores by delivering consistent, high-quality experiences

• Follow up with customers who decline services to encourage future maintenance and build long-term relationships

• Handle appointment setting and scheduling to ensure an efficient service flow

• Act as the liaison between customers and the service team

• Monitor vehicle repair progress and keep customers informed

• Ensure all work is documented accurately and completed to customer expectations

Qualifications:

• Prior experience as a Service Advisor or in a high-volume customer service role (automotive preferred)

• Excellent communication, sales, and interpersonal skills

• Organized and able to multitask in a fast-paced setting

• Strong attention to detail and a commitment to customer satisfaction

• Basic understanding of vehicle systems and maintenance processes is a plus

• High school diploma or equivalent required; additional technical or business education is a plus

• Valid driver's license and clean driving record

Join the Dutch Miller Family!

Be part of a growing team where your expertise is valued, your contributions are recognized, and your career can thrive. At Dutch Miller Kia, we're proud to serve our community-and we're excited to welcome new team members to our legacy of excellence.