Animal Care, Billing, Calendar Management, Career Development, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Electronic Medical Records, Financial Transactions, Healthcare, Hospital, Human Health, Medical Records, Multitasking, Organizational Skills, Payment Processing, Sales Management, Team Player, Vaccination, Veterinary Hospital, Veterinary Medicine, Vision Plan
Description
Animal Hospital of Lewisville is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to join our fast-paced, team-oriented hospital.
This is not an entry-level opportunity. We are looking for a professional who can confidently manage client interactions, support hospital flow, and deliver a high level of service in a busy veterinary or medical environment.
If you have prior experience in veterinary medicine, specialty/ER, or human healthcare front desk operations, and thrive in a role that requires multitasking, communication, and attention to detail, we encourage you to apply.
At Animal Hospital of Lewisville, we are committed to providing compassionate, high-quality veterinary care to pets and families in Lewisville and the surrounding communities.
Our team is supportive, collaborative, and focused on creating a positive, efficient, and professional experience for every client and patient.
What You’ll Do
- Serve as the first point of contact for clients in person and over the phone
- Deliver professional, efficient, and empathetic customer service
- Guide clients through appointments, wait times, and treatment processes
- Handle sensitive conversations with professionalism and care
- Schedule appointments and manage a high-volume phone system
- Verify patient records, vaccination status, and medical history
- Process invoices, payments, and financial transactions accurately
- Maintain organized and detailed electronic medical records
- Communicate effectively with veterinarians and technical staff
- Support patient flow for both scheduled and urgent appointments
- Assist with prescription and product fulfillment as directed
- Help maintain an efficient and organized front desk environment
What We're Looking For
This role requires individuals who are confident, organized, and experienced in a fast-paced setting.
Required:
- 1–2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional
- Proven ability to multitask in a high-volume environment
- Strong communication skills with a focus on client service and professionalism
- Experience with appointment scheduling, phone systems, and payment processing
- Ability to remain calm and efficient in busy or high-stress situations
Preferred:
- Experience in veterinary general practice, specialty, or ER settings
- Familiarity with veterinary software (e.g., Avimark, Cornerstone, ezyVet, etc.)
- Strong understanding of basic veterinary terminology and workflows
This position is best suited for candidates who:
- Have prior experience in veterinary or healthcare environments
- Can independently manage front desk responsibilities
- Are comfortable handling complex client interactions and busy workflows
- Full-time or part-time opportunities available
- Weekend availability required as needed
- Flexible scheduling based on hospital needs
What We Offer
- Competitive hourly pay, starting at $15/hr+ based on experience
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid Time Off (PTO)
- Employee pet care discounts
- Ongoing training and career development
- Be part of a collaborative and supportive team
- Play a key role in client experience and hospital success
- Work in a fast-paced, engaging environment
- Build a long-term career in veterinary medicine
If you are an experienced Veterinary Receptionist or Client Service Representative ready to make an impact, we’d love to hear from you.
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Animal Hospital of Lewisville