EXPERIENCED WHEEL-LIFT TOW TRUCK & RECOVERY OPERATOR
MrKitt’s Service Center & Towing
MrKitt’s Service Center & Towing is seeking an experienced, dependable, safety-focused Wheel-Lift Tow Truck & Recovery Operator to join our professional towing team.
This Is an Experienced Operator Position.
This is not an entry-level towing position.
Candidates must have a minimum of 3 years of verifiable professional towing and recovery experience and must be fully capable of handling routine towing assignments, roadside situations, motor vehicle accidents, accident recovery, and rollover recovery.
The ideal candidate must be highly proficient in operating a wheel-lift tow truck, using wheel dollies, properly hooking and securing vehicles, assessing accident and recovery scenes, and completing assignments safely with minimal supervision.
We are not looking for someone who simply knows how to drive a tow truck.
We are looking for a professional operator who understands vehicle hookup, dolly use, securement, recovery techniques, accident scenes, roadside safety, equipment limitations, customer service, and communication with dispatch.
The successful candidate must be able to work independently, make sound decisions in the field, and complete assignments without constant supervision.
At the same time, teamwork is mandatory. Towing and recovery require communication, cooperation, accountability, professionalism, and a willingness to assist other operators when necessary.
REQUIRED EXPERIENCE & QUALIFICATIONS:
Candidates must meet the following requirements:
- Minimum 3 years of verifiable professional towing and recovery experience.
- Wheel-lift tow truck experience required.
- Wheel dolly experience required.
- Accident recovery experience required.
- Rollover recovery experience required.
- Strong knowledge of towing and recovery procedures.
- Strong understanding of vehicle stabilization.
- Strong understanding of recovery positioning and recovery angles.
- Ability to recognize equipment limitations and unsafe recovery conditions.
- Ability to determine when additional equipment, another operator, or a heavier recovery unit is required.
- Thorough understanding of proper vehicle hookup and securement.
- Strong understanding of roadside and accident-scene safety.
- Knowledge of applicable DOT requirements and regulations.
- Valid driver’s license.
- Clean and acceptable driving record.
- Current DOT Medical Card.
- Ability to successfully pass required background screening.
- Strong customer-service skills.
- Strong verbal communication skills.
- Dependable, punctual, responsible, and professional.
- Ability to work effectively with minimal supervision.
- Ability to follow company policies, safety procedures, and management direction.
- Ability to work outdoors in traffic, roadside, accident-scene, nighttime, and varying weather conditions.
- Team-player mentality required.
WHEEL-LIFT TOWING RESPONSIBILITIES:
The operator will be responsible for safely operating company wheel-lift towing equipment for towing, roadside, accident, and recovery assignments.
Responsibilities include:
- Properly positioning the tow truck for safe hookup and loading.
- Safely operating the wheel lift and associated controls.
- Properly hooking, lifting, securing, transporting, and releasing vehicles.
- Evaluating vehicle type, drivetrain, condition, and location before towing.
- Determining the safest and most appropriate towing method.
- Using proper hookup points and securement procedures.
- Properly using safety chains, straps, wheel restraints, tow lights, and other required equipment.
- Verifying all connections and securement before moving.
- Rechecking securement when necessary during transport.
- Protecting customer vehicles from preventable damage.
- Safely towing disabled, damaged, lowered, specialty, AWD, and other difficult vehicles.
- Understanding when alternative towing methods or additional equipment are required.
Every vehicle must be properly connected and secured before the truck moves.
WHEEL DOLLY EXPERIENCE REQUIRED
The successful candidate must be fully proficient in the proper use of wheel dollies.
Operators must understand:
- When wheel dollies are necessary.
- When dollies should be used to prevent drivetrain or vehicle damage.
- Proper dolly placement and setup.
- Correct loading procedures.
- Proper locking and securement.
- Dolly weight and equipment limitations.
- Appropriate clearances.
- Safe turning and transport practices.
- The effect dollies have on truck handling and braking.
Operators must be able to properly install, operate, inspect, and secure wheel dollies without requiring constant assistance.
Improper dolly use can cause vehicle damage, equipment failure, or serious safety issues.
If you are not fully comfortable using wheel dollies, this position is not the right fit.
ACCIDENT & VEHICLE RECOVERY
Accident and recovery experience is required for this position.
The successful candidate must be capable of:
- Responding professionally to accident and recovery calls.
- Assessing the scene before beginning operations.
- Identifying traffic, vehicle, environmental, equipment, and personnel hazards.
- Determining the proper recovery method based on vehicle position, condition, weight, surroundings, and available equipment.
- Properly stabilizing vehicles before recovery when necessary.
- Correctly positioning the tow truck and recovery equipment.
- Safely winching disabled or accident-damaged vehicles.
- Recovering vehicles from abnormal positions.
- Performing rollover recovery when appropriate for the operator’s training and assigned equipment.
- Minimizing additional damage during the recovery process.
- Preparing recovered vehicles for safe transportation.
- Properly securing accident-damaged vehicles.
- Coordinating with law enforcement, fire departments, emergency personnel, dispatch, and other towing operators.
- Maintaining awareness of traffic and roadside hazards.
- Recognizing when additional personnel or equipment are required.
Operators must use sound judgment at all times.
Never attempt a recovery that exceeds your training, experience, equipment capacity, or the safe operating limits of the truck.
SAFETY & VEHICLE SECUREMENT:
At MrKitt’s Service Center & Towing, operator safety, scene safety, proper hookup, vehicle securement, and safe recovery practices are non-negotiable.
Every operator must understand that improper hookup, towing, dolly use, recovery, or securement can result in:
- Vehicle damage.
- Equipment damage.
- Accidents.
- Injuries.
- Property damage.
- Serious liability.
Drivers are responsible for inspecting and verifying their hookup and securement before moving the truck.
Operators must understand the capabilities and limitations of their assigned equipment and make safe decisions in the field.
Speed never takes priority over safety.
DOT & EQUIPMENT RESPONSIBILITIES:
Operators must follow all applicable:
- DOT requirements.
- Traffic laws.
- Company safety procedures.
- Equipment operating procedures.
- Vehicle securement requirements.
- Roadside safety practices.
Drivers are responsible for completing appropriate pre-trip and post-trip inspections.
Inspections must include, as applicable:
- Wheel-lift assembly.
- Hydraulic equipment.
- Winch.
- Cable or synthetic rope.
- Wheel dollies.
- Straps.
- Chains.
- Safety chains.
- Hooks.
- Attachment points.
- Wheel restraints.
- Tow lights.
- Truck lighting.
- Tires.
- Brakes.
- Recovery equipment.
- Personal safety equipment.
Damaged, defective, missing, or unsafe equipment must be reported immediately.
Operators are responsible for maintaining a clean, safe, organized, and properly equipped tow truck.
DISPATCH, DOCUMENTATION & COMMUNICATION
Operators must be able to manage an assignment from dispatch through completion.
Responsibilities include:
- Receiving and reviewing assignments.
- Confirming job information.
- Communicating with the customer through approved company procedures.
- Updating required job statuses.
- Documenting vehicle condition.
- Taking required photographs.
- Documenting accident and recovery conditions when necessary.
- Confirming pickup and destination information.
- Reporting delays, unusual conditions, damage, or safety concerns.
- Maintaining accurate paperwork and electronic documentation.
- Properly closing completed assignments.
Professional communication with dispatch is required throughout the assignment.
CUSTOMER SERVICE & PROFESSIONALISM
Our operators represent MrKitt’s Service Center & Towing on every call.
Customers may be experiencing a breakdown, accident, disabled vehicle, stolen vehicle recovery, or another stressful situation.
Operators must remain:
- Professional.
- Respectful.
- Calm.
- Patient.
- Helpful.
- Customer-service-focused.
- Solution-oriented.
Operators must communicate professionally with:
- Customers.
- Dispatchers.
- Management.
- Fellow operators.
- Law enforcement.
- Fire and emergency personnel.
- Property owners.
- Repair facilities.
- Fleet customers.
- Members of the public.
Protecting the customer’s vehicle and property is an essential part of the job.
Being an experienced operator does not excuse poor customer service or unprofessional behavior.
TEAMWORK & INDEPENDENCE
Being a team player is required.
The successful candidate must be capable of working independently without constant supervision while also understanding when communication, assistance, or additional equipment is necessary.
Operators are expected to:
- Communicate effectively with dispatch.
- Cooperate with management.
- Work professionally with fellow drivers.
- Assist other operators when needed.
- Participate effectively in multi-truck recovery operations.
- Communicate clearly during recovery situations.
- Accept direction when appropriate.
- Share important safety information.
- Request assistance when necessary.
- Respect company equipment.
- Contribute to a professional and safety-focused work environment.
We want operators who are confident and capable, but who also understand that no individual is above the team, company procedures, or safety requirements.
WHAT A QUALIFIED OPERATOR SHOULD BE ABLE TO DO:
A qualified operator should be comfortable handling the complete assignment process:
Receive the call Review the assignment Assess the situation Identify hazards Determine the proper towing or recovery method Position the truck Determine whether wheel dollies are required Stabilize or recover the vehicle when necessary Properly hook and secure the vehicle Verify all connections Transport safely Release the vehicle safely Document the assignment Communicate with dispatch Properly close the call.
That process should be familiar territory for an experienced operator.
WHO SHOULD NOT APPLY
This position is not a good fit if:
- You are new to the towing industry.
- Your experience is limited primarily to roadside assistance.
- You have little or no wheel-lift experience.
- You are not proficient with wheel dollies.
- You have limited accident-recovery experience.
- You have no rollover-recovery experience.
- You are unfamiliar with proper vehicle hookup and securement.
- You cannot assess routine recovery situations independently.
- You routinely require someone else to tell you how to complete standard towing assignments.
- You do not communicate effectively with dispatch.
- You are unwilling to assist other operators.
- You take unnecessary risks or disregard safety procedures.
- You cannot follow company procedures.
- You do not provide professional customer service.
We are hiring an experienced professional towing and recovery operator—not simply a driver.
MINIMUM REQUIREMENTS AT A GLANCE:
- 3+ Years Professional Towing & Recovery Experience — REQUIRED.
- Wheel-Lift Experience — REQUIRED.
- Wheel Dolly Experience — REQUIRED.
- Accident Recovery Experience — REQUIRED.
- Rollover Recovery Experience — REQUIRED.
- Vehicle Stabilization & Recovery Knowledge — REQUIRED.
- Winching Knowledge — REQUIRED.
- Vehicle Hookup & Securement Knowledge — REQUIRED.
- DOT & Roadside Safety Knowledge — REQUIRED.
- Clean Driving Record — REQUIRED.
- Current DOT Medical Card — REQUIRED.
- Background Screening — REQUIRED.
- Strong Customer Service — REQUIRED.
- Professional Communication — REQUIRED.
- Ability to Work Independently — REQUIRED.
- Team Player — REQUIRED.
JOIN MRKITT’S SERVICE CENTER & TOWING
If you know wheel-lift towing, know how to properly use dollies, understand accident recovery, take safety seriously, protect customer vehicles, communicate professionally, and can complete assignments without constant supervision, we want to speak with you.
Experienced towing and recovery operators only.
MrKitt’s — We Keep Philadelphia Moving.