Experiential Marketing Retail Technical Events Specialist

Experiential Marketing Retail Technical Events Specialist
Contract (12 Months + Possible extension)
San Francisco, CA (Hybrid)
 
Pay Rate: $45-50 an hour on W2 (DOE)

We are seeking a highly motivated and detail-oriented Technical Coordinator to join our Event Experiences team. In this role, you will support experiential retail activations, technical integrations, and live event environments by delivering reliable, innovative, and customer-focused technical solutions.

The ideal candidate is organized, adaptable, and hands-on, with a strong technical background in event technology, systems integration, networking, and audiovisual systems. You thrive in fast-paced environments, can manage multiple projects simultaneously, and are comfortable troubleshooting complex technical challenges both remotely and onsite.

Key Responsibilities

Event Planning & Technical Support

• Collaborate with business groups, product teams, and stakeholders to define technical requirements for events and experiential activations.
• Support the planning, configuration, and deployment of event technologies, including:
  • Audio/Video systems
  • Lighting
  • Networking and internet connectivity
  • Live sound reinforcement
  • Power distribution
  • HVAC requirements
• Assist with technical design, system configuration, wiring, and implementation while advising on system capabilities and limitations.

Event Execution & Operations

• Create and maintain wiring diagrams, installation plans, and technical documentation for event builds.
• Support pre-event content testing, demo setup, troubleshooting, and quality assurance.
• Assist with system construction, load-in, setup, testing, show operations, troubleshooting, teardown, and load-out activities.
• Provide onsite technical support during activations and integrations, ensuring seamless execution and customer experience.
• Identify, troubleshoot, and resolve technical issues quickly and effectively during live events.

Device & Network Management

• Configure, manage, and maintain activation devices and associated accounts.
• Ensure all devices are properly tested, updated, and equipped with required applications and content.
• Design, deploy, and manage network infrastructure for activations and integrations.
• Adapt network configurations onsite to meet changing event requirements.

Logistics & Asset Management

• Coordinate equipment preparation, packing, shipping, inventory tracking, and return logistics for events and business group requests.
• Assist with building and maintaining integration systems, including mixing racks and supporting hardware.

Innovation & Continuous Improvement

• Research emerging technologies and evaluate opportunities to enhance event delivery solutions.
• Stay current with industry trends, standards, certifications, and best practices.
• Conduct quality assurance testing across Apple, Android, and Windows platforms and devices.

Qualifications

Education

• Bachelor's degree in a related field or equivalent practical experience.

Experience

• 5+ years of experience in event technology, systems integration, audiovisual production, or related fields.
• 3+ years of experience supporting demonstrations, activations, or experiential retail environments.
• Experience working in fast-paced event environments with multiple concurrent projects.

Required Skills & Expertise

• Strong knowledge of professional and consumer AV systems, including:
  • Hardware, cabling, connectors, and signal conversion
  • Audio/video signal distribution
  • Networking and connectivity solutions
  • Power and environmental systems
• Experience with smartphones, tablets, laptops, computers, TVs, home theater systems, and related technologies.
• Proficiency with both macOS and Windows operating systems.
• Strong understanding of retail activation environments and the unique technical challenges they present.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Effective communication and cross-functional collaboration skills.
• Ability to influence and collaborate across teams without direct authority.
• Customer-focused mindset with a proactive and adaptable approach.
• Ability to remain calm and effective under pressure.
• Hands-on, self-starter mentality with a strong desire to learn and grow.
• Willingness to travel frequently for event support and activations.

Preferred Attributes

• Positive, professional attitude with strong interpersonal skills.
• Highly adaptable and comfortable working in rapidly changing environments.
• Creative thinker who can develop practical solutions to complex technical challenges.
• Team-oriented professional who enjoys collaborating across diverse groups and functions.