The Expert Systems Engineer serves as a senior technical and Agile delivery professional responsible for supporting the customer’s Agile processes, administering and maintaining Jira, and enabling effective planning, execution, collaboration, and continuous improvement across multiple teams.
This role owns and facilitates key Agile and Scrum activities, supports quarterly Program Increment (PI) planning, identifies and removes team impediments, manages cross-team dependencies, and ensures teams effectively apply Agile principles and frameworks. The position also provides hands-on Jira administration and configuration, including the development and maintenance of Jira boards, dashboards, plans, filters, workflows, and data-access structures.
The ideal candidate combines expertise in Agile delivery, Jira and Confluence administration, systems engineering, and scaled Agile frameworks such as SAFe and Large-Scale Scrum (LeSS).
Agile Process Ownership & Team Enablement
- Own and support the Agile delivery process across customer teams to ensure Agile practices are understood, consistently applied, and effective.
- Guide teams in working through iterative and incremental delivery practices while promoting continuous improvement.
- Coach team members on Agile principles, processes, roles, and best practices.
- Evaluate team processes and recommend improvements that increase efficiency, transparency, collaboration, and delivery effectiveness.
- Foster an environment of open communication, accountability, collaboration, and continuous learning.
- Facilitate communication and assist with conflict resolution to help teams remain aligned and productive.
Scrum & Agile Event Facilitation
Own, facilitate, and manage key Scrum and Agile events to ensure meetings are structured, productive, and focused on delivery outcomes, including:
- Daily Stand-Ups: Facilitate team synchronization, maintain communication flow, identify blockers, and promote accountability.
- Sprint Planning: Support teams in defining achievable sprint goals, prioritizing work, and establishing realistic commitments.
- Sprint Reviews: Coordinate demonstrations and reviews of completed work and facilitate stakeholder feedback.
- Program Increment (PI) Planning: Support the development, alignment, and prioritization of team objectives and goals for quarterly Program Increments.
- Sprint Retrospectives: Facilitate team reflection, identify lessons learned, and develop actionable improvements for future sprints.
Impediment, Risk & Dependency Management
- Identify, track, escalate, and assist with resolving impediments that may affect team delivery.
- Address delivery challenges including unclear requirements, application or tool issues, process constraints, and cross-team dependencies.
- Coordinate with technical leads, Product Owners, stakeholders, and other Points of Contact (POCs) to communicate and resolve dependencies.
- Help shield delivery teams from unnecessary distractions so they can remain focused on sprint commitments and program objectives.
- Facilitate visibility and communication of risks, dependencies, and issues across teams and stakeholders.
- Support teams in developing mitigation strategies for risks and delivery constraints.
Jira Administration & Management
Administer, configure, develop, and maintain Jira capabilities supporting Agile delivery and program management.
Responsibilities include:
- Develop, configure, and maintain Jira boards supporting team and program-level Agile activities.
- Create, manage, organize, and maintain Jira work items, including:
- Epics
- Stories
- Dependencies
- Risks
- MVIs
- Tasks and other applicable work-item types
- Develop and maintain Jira dashboards that provide actionable visibility into team and program performance.
- Create and manage dashboard designs, reports, gadgets, individual and shared filters, and appropriate data access.
- Develop and maintain Jira Plans to support program-level planning, scheduling, dependency management, and roadmap visibility.
- Configure and manage filters and data views to support different users, teams, and stakeholders.
- Maintain Jira data quality and promote consistent use of Jira across teams.
- Support users with Jira functionality, configuration, reporting, and troubleshooting.
- Identify opportunities to improve Jira configurations and processes to better support Agile delivery and customer requirements.