x000D* Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executivesx000D
Owns all client hosting issues and ensures they are satisfactorily resolvedx000D
Delivers regular program status updates and performance reportingx000D
Owns all collaboration to ensure internal groups and business partners are delivering successfullyx000D
Technology escalation point for our clientsx000D
Manages our hosting profit margin and continuously strives to maximizex000D
Manages client delivery expectationsx000D
Manages environmental change control for client awareness and acceptancex000D
Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)x000D
Executes performance monitoring tools and reporting for proactive issue identification and resolutionx000D
Numbers & Facts
Location
South Carolina, SC
Skills
Best Practicesunmatched
Change Controlunmatched
Change Managementunmatched
Communication Skillsunmatched
Customer Relationship Management (CRM)unmatched
Delivery Managementunmatched
Environmental Managementunmatched
Identify Issuesunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Right-Sizingunmatched
Sales Managementunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Technical Leadershipunmatched
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