Administrative Skills, Apple, Aviation Industry, Bid Analysis, Call Centers, Customer Relations, Customer Support/Service, Dell Computers, Dental Insurance, Detail Oriented, Disability Insurance, Documentaries, Documentation, English Language, Freight Forwarding, Government, Health Insurance, Hospital, Information Technology & Information Systems, Logistics, Metrics, Microsoft Excel, Network Integration, Organizational Skills, Physical Demands, Resolve Customer Issues, Service Delivery, Shipping Documents, Supply Chain, Team Player, Time Management, Transportation and Logistics, Vehicle Fleets, Vision Plan
Export Bids Analyst
MSC USA - Charleston
Job Summary/Key Responsibilities:
Job Summary
Handles customer enquiries and shipment documentation, following MSC guidelines.
Key Responsibilities & Duties
- Enter and monitor shipment information through use of MSC proprietary IT system.
- Liaise with shippers, consignees, government agencies and overseas offices as necessary.
- Assume documentary and customer service responsibility for all assigned shipments.
- Maintain efficient ocean shipments documentation and correspondence.
- Establish and maintain positive relationship with customers.
- Efficiently routing all files and shipments
- Provide timely and accurate response to customer inquiries regarding transportation milestones and shipment details.
- Observe corporate guidelines when addressing customer inquiries regarding shipments.
- Escalate unique or complex customer issues to the appropriate supervisor for resolution when necessary.
- Generate potential solutions to customer issues.
- Provide feedback regarding current corporate practices and metrics to order to support process efficiencies.
- Presence required on-site 5 days per week
- Perform other related duties, as assigned.
Qualifications
Requirements
Required Skills, Experience, Education
- Bachelor's degree preferred or equivalent experience
- English: advanced
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
Preferred Skills, Experience, Education
- Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
Physical Demands
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at a time
- Must be able to commute to the designated office location
- Presence required on-site 5 days per week
Work Authorization
- Authorization to work in the U.S
This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
What We Offer
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world's leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC's shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.