Job Description
The Export Coordinator - Air supports international air export operations by coordinating shipment activities and ensuring accurate, timely execution. They assist with booking, documentation, and shipment tracking while working closely with customers, carriers, and internal teams. They support on‑time departures and regulatory compliance.
Responsibilities
Assist with coordinating air export shipments from booking through departure under established procedures.
Prepare and process air export documentation, including air waybills, commercial invoices, and packing lists.
Enter and maintain shipment data accurately in CargoWise and other systems.
Track shipment milestones and update internal systems and customers with status information.
Communicate with airlines, trucking providers, warehouses, and overseas agents to support shipment execution.
Follow export compliance requirements, airline rules, and internal SOPs.
Identify documentation discrepancies or shipment issues and escalate to senior team members for resolution.
Support rate entry, charge validation, and billing accuracy as directed.
Respond to customer inquiries related to shipment status and documentation.
Maintain organized and accurate shipment records.
Support team workflows during peak volumes or service disruptions.
All other duties as assigned to meet evolving business needs.
Qualifications
Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
Prior experience in logistics, transportation, or related operations roles.
Basic understanding of air freight and international shipping concepts preferred.
Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
Strong organizational and communication skills.
Strong attention to detail and time‑management skills.
Ability to follow defined procedures and meet deadlines.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.
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Numbers & Facts
| Location | Euless, TX |
| Industry | Transport and Storage - Materials |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1981 |
| Website | https://www.forwardair.com/content/careers-0 |
About Company
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.
Skills
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