Export / logistics call center rep

Our client is seeking a proactive Logistics Call Center Representative to join a fast-paced Operations Management Center (OMC) team. In this role, you will serve as the central point of contact for a major manufacturing account, ensuring critical materials and freight are tracked, coordinated, and delivered on time to keep production lines running smoothly.

If you thrive under pressure, love solving real-time puzzles, and excel at multitasking, this is the perfect opportunity to showcase your skills.

• Job Type: Contract
• Schedule: 2nd shift, Monday - Friday, 4PM - 12:00 AM

• 1-2 years of experience in logistics, supply chain, freight coordination, or a fast-paced, high-volume administrative customer service role.
• Multi-tasking skills with the ability to manage competing priorities under tight deadlines.
• Comfortable utilizing multiple software platforms and spreadsheet tools (Excel) to manage data.
• Excellent communication skills, with a calm and professional demeanor when handling time-sensitive escalations.
• Ability to work the dedicated 2nd shift (4PM - 12 AM, Mon-Fri) reliably.

• Act as the primary point of contact for customers, providing real-time visibility into freight status and driver locations.
• Proactively monitor transit milestones to identify and resolve potential delays before they impact delivery

• Maintain high levels of data integrity through the meticulous entry of shipment details, driver logs, and operational records.
• Ensure all digital documentation is accurate and organized for immediate retrieval.

• Manage a high volume of inbound inquiries, directing information to the appropriate stakeholders with speed and professionalism.

• Call Center (2 years of experience is required)
• ERP
• Logistics Support (2 years of experience is required)
• Supply Chain
• Data Entry
• Basic Computer Skills
• Basic Software Skills
• 
  Qualifications
• Years of experience: 2 years
• Experience level: Experienced
• 
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.