Communication Skills, Customer Support/Service, Lift/Move 35 Pounds, Loading/Unloading, Operational Communications, Operational Support, Operations Management
Seasonal | Part-Time
Our Express Chairlift Operators are responsible for the safe and efficient operation of our main high-speed lift while delivering friendly, helpful service to every guest. During the summer and fall, this role is essential to providing a safe, memorable experience for scenic chairlift riders and downhill mountain bikers enjoying Jiminy Peak.
Position Details
- Pay Rate: $15.75 per hour
- Status: Hourly, part-time seasonal position reporting to the Mountain Adventure Supervisor/Manager.
- Schedule: 11:30 am – 4:30 pm on Saturdays, Sundays, and Holidays.
- Season: Summer and Fall (typically running from early July through late October, weather dependent).
Responsibilities & Duties
- Greet and assist guests with a friendly, professional approach. Direct scenic riders and mountain bikers into the proper positions for safe loading and unloading.
- Assist mountain bikers in safely loading and unloading their downhill bikes using the chairlift’s bike carrier systems.
- Check tickets and wristbands to verify guest access. Demonstrate full knowledge of summer/fall ticket types.
- Understand mechanical operations of the Express lift, monitor the lift’s performance, and promptly communicate any operational issues to supervisors or mountain operations staff.
- Maintain loading and unloading areas, ensuring they are clear of debris, safe, and easily accessible for both foot passengers and mountain bikers.
- Communicate effectively with Ticketing, Mountain Bike Patrol, and Mountain Adventure staff to support smooth resort operations.
- Accurately complete all required shift paperwork and perform related duties as directed by supervisors.
Qualifications
- Must be at least 18 years old.
- Must be reliable and available to work weekends and holidays during the summer and fall seasons.
- Ability to stand for extended periods in varying summer and autumn weather conditions.
- Ability to regularly lift 35–45 pounds (to assist with handling and loading mountain bikes).
- Strong communication skills, a guest-first attitude, and a focus on safety.
- Willingness to assist other staff and departments as required or needed.
- Comfortable lifting and handling mountain bikes to assist guests with loading.
- Punctual, safety-conscious, and able to work well with a variety of people.
- Must be able to deliver excellent customer service in all guest interactions.
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Jiminy Peak Mountain Resort LLC