Express Lane Service Advisor

Gossett Chrysler Jeep Dodge Ram Fiat
  • Memphis, Tennessee
    30+ days ago

    Job Description

    Express Lane Service Advisor

    Chrysler Jeep Dodge Ram DealershipNow Hiring: Masters of Multitasking & Customer-Charm Wizards

    About the Role

    Do you thrive in fast-paced environments? Do you enjoy the smell of motor oil in the morning? Do you have the rare ability to smile while explaining why a customer really does need that air filter. If so, welcome to the Express Lane, the pit stop where routine maintenance meets controlled chaos.

    We’re looking for a Service Advisor who can keep things moving smoothly, keep customers happy, and avoid being run over by overly-enthusiastic drivers entering the lane.

    What You'll Do

    • Greet customers with the confidence of someone who knows exactly where the air filter lives

    • Decode vague customer descriptions like “It’s making a thingy noise”

    • Write repair orders with accuracy, speed

    • Communicate with technicians without yelling 

    • Up-sell maintenance services politely—not like a used-car infomercial

    • Keep customers updated so they don’t peek around corners 

    • Maintain an above-average caffeine level to survive the morning rush

    Qualifications

    • Previous service advisor experience is great, but if you’ve survived retail, fast food, or toddlers—you're halfway there

    • Excellent communication skills 

    • Ability to multitask while remaining calm and pretending you’re not multitasking

    • Basic understanding of vehicle maintenance 

    • Computer skills—yes, clicking really fast counts

    • Valid driver’s license and the ability to park straighter than most customers

    What We Offer

    • Competitive pay + bonuses for being awesome

    • Health, dental, and vision (we care about your well-being 

    • Paid time off for when you need a break from oil changes and humanity

    • Employee discounts on parts, service, and maybe even that Jeep you’ve been eyeballing

    • A team that supports you, laughs with you, and occasionally steals your pens

    Schedule

    • Full-time, weekends will be required

    • A fast-paced Express Lane environment where time moves 2x faster than normal

    Numbers & Facts

    LocationMemphis, Tennessee

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