Express Lanes Supervisor [San Francisco, CA]

Under the general direction of the Express Lanes Operations Manager, the Express Lanes Supervisor is responsible for supporting the Express Lanes Operations Manager with managing the day-to-day operations of the Bay Area Express Lanes. The Supervisor's role is to provide supervision, guidance, and training to Express Lanes Operators and to assist the Operations Manager in meeting and exceeding the contractual performance measures established for this operational team/work unit. This role is located at the Regional Operations Center (ROC) located at 375 Beale Street in San Francisco, CA.

What you will be doing:

Support the Express Lanes Operations Manager with day-to-day operations of the Regional Operations Center including but not limited to monitoring,reporting, and documenting on toll system equipment status, roadway incidents, and the Express Lanes Dynamic Pricing AlgorithmSupervise and lead the work of Express Lanes Operators and provide guidance and trainingLead and mentor staff within the program consistent with program and Iteris valuesCoordinate and communicate with multiple agency and consultant partners and clientsMonitor staff performance and attendanceReview shift reports before they are sent to program managementEnsure Express Lanes operations staff compliance with the Standard Operating Procedures (SOPs)Support Express Lanes operations tasks during peak travel periods and as neededSupport Operations Manager with staff managementAssist with preparation and development of training materialsAssist with training of new hires and ongoing trainingReview and implement SOP updates with Express Lanes OperatorsPrepare weekly system reports as directed by the Express Lanes Operations ManagerReview Toll System Integrator monthly/annual Preventive Maintenance activitiesAssist the Express Lanes Operations Manager with SOP updatesAssist the Express Lanes Operations Manager with ad hoc projects as neededCover the duties of the Express Lanes Operations Manager when absentPerform additional duties as assigned by the Express Lanes Operations Manager or Program ManagementAct as essential personnel during emergency events as needed to support MTC operations needs

What you need to be successful in this role:

High School Degree, or equivalentOver three (3) years years of experience in transportation, public safety, and/or commercial operationsOne (1) year minimum client service/relations experienceA successful candidate would exhibit the following: Commitment to outstanding client serviceExcellent communication and interpersonal skills, especially with clients and/or partner agenciesProficiency in computing and Microsoft Office (Word, Excel, PowerPoint, Outlook)Excellent computer and data entry skill with attention to detail and focus on accuracyAble to work in a small team environmentAbility and desire to lead by exampleExperience training othersStrong analytical and critical thinking skillsStrong organizational skills and ability to multitaskStrong work ethicInterest in Bay Area transportation and regional governmentGeneral knowledge and interest in Intelligent Transportation Systems (ITS) and traffic management standardsFlexibility and dependabilityGood time and task management skillsAbility and willingness to work alternate schedules and function as essential personal (including during regional emergencies)

Iteris anticipates paying an hourly rate of $46.34 for this role.

#LI-REMOTE#expresslanessupervisor